Johnson County, KS Government · 3 hours ago
Customer Service Representative (Customer Service I)
Lenexa, KS
Full-time
Onsite
Entry Level
$21/hr - $28/hr
1+ years expJohnson County Government is committed to serving a diverse and expanding community. The Customer Service Representative will answer customer inquiries, maintain files, assist with form completion, and resolve basic customer complaints.
GovernmentNon ProfitOffice Administration
Responsibilities
Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries
Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions
Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff
Resolves a variety of basic customer complaints and problems
Qualification
Required
High school diploma or equivalent is required
May require KS/MO driver's license, depending on department or agency
Johnson County Government requires reference/background screening for all positions
Preferred
One year of customer service and/or front desk reception experience are preferred
Experience may be substituted for degree
Education may be substituted for experience
Within sixty (60) days of hire, employees must produce proof of immunization, proof of immunity, proof that immunization is medically contraindicated, submit a written objection to immunization based upon a sincerely held religious belief, or receive vaccination for the following: Measles, Mumps, and Rubella (MMR); Tetanus Diphtheria and Acellular Pertussis (TDAP); and Varicella (Chickenpox)
All County employees may be called upon to assist other departments in a declared emergency situation
Benefits
Wonderful benefits
Retirement plans
Wellness incentives
Great organizational culture
Company
Johnson County, KS Government
Johnson County is one of the nation’s premier counties, providing comprehensive services to citizens and Johnson County Government is a leading organization in the Kansas City metropolitan area.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Wade
Senior Human Resources Partner
Bill Lopez
Deputy Chief Information Officer
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