JobNimbus · 17 hours ago
Technical Success Manager
Lehi, UT
Full-time
Onsite
New Grad, Entry LevelJobNimbus is a company that focuses on customer success through technical support. The Technical Success Manager will drive customer adoption, manage risks, and ensure an exceptional technical support experience while collaborating with various teams.
AppsSoftware
Responsibilities
Drive Adoption: Improve adoption by ensuring customers are using key features that solve their specific pain points
Risk Management: Prevent downgrades & churn by tracking customer pain points and addressing risk factors early
Deliver an Exceptional Technical Support Experience: Deliver an exceptional technical customer experience that builds trust, drives product value, and ensures retention — measured by consistently high CSAT
Partner with AE to Provide Strategic Roadmap of Feature Adoption: Collaborate with Account Executives to co-develop feature adoption roadmaps. Provide technical guidance, suggest scalable solutions, and support implementation so the AE can lead growth conversations with confidence and technical feasibility
Partner with Onboarding to Provide Implementation and Initial Adoption: Continue implementation after onboarding is complete to ensure customers adopt the product
Partner with JobNimbus Marketing to Provide Leads: Identify potential leads and assist in warm hand-offs
Qualification
Required
You can deliver fast, high-quality technical responses across a wide portfolio of customers
You know how to turn customer friction into forward progress through proactive enablement and feature adoption
You operate with consistency and expertise, and your customers feel it
You're comfortable owning outcomes and partnering cross-functionally (AEs, Product, Marketing, Events, Professional Services, Onboarding)
You communicate clearly, close loops, and build trust — especially during escalations
You care about measurable success: adoption outcomes, retention signals, and customer satisfaction
Ownership. You own the customer's technical outcomes end-to-end, and you take the escalation, drive the plan, coordinate the players, and close the loop. No hand-holding
Customer Obsessed. You measure success by the customer actually winning — faster workflows, fewer headaches, higher adoption, and a support experience that builds real trust (90%+ CSAT isn't optional)
Proactive Learning. You stay one step ahead of the customer's next question constantly sharpening your JobNimbus product expertise, learning new features as they ship, and turning what you learn into repeatable playbooks
Team Commitment. You don't operate like a lone wolf. You share what you're learning, document solutions, and make the whole team better, so we can deliver fast, consistent support at scale
Company
JobNimbus
Software for contractors that unites CRM, project management, and automations.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$383MKey Investors
Sumeru Equity PartnersMainsail Partners
2024-11-13Private Equity· $330M
2023-03-28Debt Financing
2021-01-13Private Equity· $53M
Leadership Team
Mark Novakovich
Chief Financial Officer
Recent News
2026-01-20
Mergers & Acquisitions
2025-10-28
Company data provided by crunchbase