Wauna Credit Union · 11 hours ago
Member Service Representative
Vernonia,OR,US
Full-time
Onsite
Entry Level
1+ years expWauna Credit Union is dedicated to providing exceptional service to its members, and they are seeking a Member Service Representative to join their team. This role involves greeting and serving members in the lobby, assisting with transactions, and addressing member inquiries while adhering to the credit union's service principles.
Financial Services
Responsibilities
Use The Member Advantage™ sales and service principles while greeting and serving members
Provide “hip-to-hip” service in a consultative manner
Refer products and services to members to contribute to attainment of CU goals
Assist members with transactions and questions regarding deposit and loan accounts and services
Escalate complaints, member related concerns, procedural and policy concerns and account problems to the appropriate supervisor or department
Qualification
Required
High School diploma or GED equivalent
At least one year of experience dealing with cash and/or general public contacts
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical Demands: While performing the duties of this job, the employee is frequently required to stand and walk; sit; use hands to finger, handle, or feel; and to talk and hear
The employee must occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision and ability to adjust focus
Mental Demands: Continuous alertness to ensure accuracy; performance of basic numerical calculations including decimals; reading, writing, comprehend and analyzing; use of sound and mature judgement, reasoning, and patience; work on several tasks simultaneously and be well-organized in a fast paced environment
Frequent use of problem solving, negotiating and cross selling of products and services
Work Environment: The noise level in the work environment is usually moderate
Exposed to hazard of robbery (training provided to minimize risk)
Works near moving mechanical parts of standard office equipment
Occasional exposure to common chemicals used within an office
Work Hours: This job can typically be done within a Monday thru Saturday schedule; however, based on events, there will be times when evening and weekend work is required with little or no notice
Benefits
Full medical, dental and vision insurance
100% Credit Union paid premiums for employees
Subsidized premiums for families and dependents
Life and Disability insurances
Family medical leave
Paid Time Off
Paid Sick Time
11 Paid Holidays per year
Supplemental insurance products
Employee Assistance Program (free and confidential resources for emotional, financial, legal, & personal well-being)
Engaging Wellness Program
Financial Benefits and Incentives
Competitive Salary and Incentives
401(k) Retirement Plan with employer matching
Discounted Credit Union products (reduced interest rates or fees)
Flexible spending accounts for medical and child care expenses
Free Parking at all branch locations
Professional Development
Proud to be a Learning Organization
Online education programs
Ongoing coaching and training in every position
Internal promotion and transfer options throughout the Credit Union
Opportunities to serve on a variety of volunteer committees
Company
Wauna Credit Union
Wauna Credit Union is a not-for-profit, member-owned and directed full-service financial institution.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Teresa Wemmer
Chief Financial Officer
Debi Smiley
Chief Operations Officer (COO)
Company data provided by crunchbase