DentaQuest · 9 hours ago
Customer Service Support Representative, Spanish Speaking (DentaQuest)
Kansas City, MO
Full-time
Hybrid
Entry Level
$35K/yr - $48K/yr
2+ years expDentaQuest is a leading provider of dental and vision benefits in the U.S., managing benefits for over 33 million Americans. The Customer Service Support Representative I position is responsible for interacting with customers to address inquiries and provide information about products and services, ensuring a professional company image and superior customer service.
DentalHealth CareHospitalInsuranceMedicalWellness
Responsibilities
Responds to customer inquiries in a courteous and professional manner
Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions
Thoroughly and completely document all customer interactions
Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations
Provides direction on the usage and benefits of self-service tools
Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist
Appropriately routes inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role
Meets or exceeds individual, department, and client specific goals
Understands and adheres to all of DentaQuest’s administrative and contractual policies and procedures
Contributes to the success of the organization by suggesting ways to improve the service delivery processes
Other duties as assigned
Qualification
Required
High School Diploma or Equivalent
2 years of experience in a high-volume customer service environment
Proven professional verbal and written communication skills
Ability to efficiently operate a computer and knowledge of Microsoft Office applications
Strong organizational skills and attention to detail
Ability to work independently and with a team
Ability to learn quickly and adapt to a fast-paced production environment
Cooperative, professional and effective interaction skills with co-workers, company staff and visitors
Critical thinking and problem-solving skills
Ability to tolerate repetitive work without compromising accuracy and service levels
Required to attend additional training as requested/deemed necessary
Preferred
Dental terminology knowledge and group health insurance experience a plus
Benefits
Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment that supports career growth
Company
DentaQuest
DentaQuest is a healthcare firm that provides medical and surgical treatments and services in dentistry.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
SMILE Health
2023-08-08Non Equity Assistance
2021-10-03Acquired
Leadership Team
Brian Watts
CEO
Shane Patrick, MBA
Managing Client Director (Oklahoma CEO)
Recent News
2025-10-28
2025-10-16
Company data provided by crunchbase