FIS · 13 hours ago
Software Engineer (SRE)
Jacksonville, FL
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expFIS is a leading fintech company that powers the world’s economy through innovative technology. They are seeking a highly skilled Site Reliability Engineer (SRE) to ensure the performance, stability, scalability, and security of production environments while collaborating with development and operations teams to build resilient platforms.
BankingFinancial ServicesFinTechPayments
Responsibilities
Manage, tune and support enterprise environments across~
Support and optimize~
Ensure operational excellence in backup/restore, patching, DR, and capacity management
Provide enterprise application support (mission‑critical in‑house systems—performance, reliability, release operations)
Own, manage, and execute deployments across UAT, Production and DR
Maintain and optimize deployment runbooks, build artifacts, and environment promotion workflows
Implement safe‑deployment strategies including blue/green, canary, rolling, and feature‑flag‑based releases
Coordinate with development and DevOps teams to ensure deployment readiness, including configuration, dependencies, and release validation
Troubleshoot deployment issues, manage rollbacks, and ensure post‑release stability
Enhance and maintain CI/CD pipelines to improve deployment predictability, reliability, and auditability
Integrate deployment telemetry into observability tools to detect release-related anomalies early
Enforce deployment quality gates, configuration consistency, and compliance requirements
Support continuous improvement of release processes, reducing manual steps and eliminating deployment toil
Monitor system health and respond to incidents with a focus on rapid recovery and root‑cause analysis and long-term remediation
Administer and optimize monitoring and observability tools including Splunk, Dynatrace, BigPanda, Zabbix, SiteScope, Wireshark and Idera
Build and maintain robust logging, metrics and tracing stacks
Develop dashboards, alerts, and automated remediation workflows
Drive post‑incident reviews and continuous improvement initiatives
Conduct capacity planning and performance tuning across infrastructure and applications
Identify systemic issues and architect resilient solutions
Collaborate with engineering teams to optimize systems for reliability and performance
Automate provisioning and operations using Ansible, PowerShell, Bash, and Python
Implement Infrastructure‑as‑Code using Terraform/Ansible
Build internal self‑service tools to reduce manual work
Administer IBM Tivoli Workload Scheduler (TWS)~ workload automation, job streams, monitoring
Implement OS/middleware hardening, SSL/TLS certificate management, vulnerability remediation
Experience in high compliance environments (SOC2, HIPAA, FedRAMP, ISO27001)
Partner with security teams to remediate vulnerabilities and ensure environment hardening
Support compliance requirements through automation, logging, and operational controls
Follow ITIL processes for change, incident, and problem management
Partner with DevOps, application, database, and network teams
Maintain documentation, runbooks, diagrams, and standards
Contribute to release planning, environment readiness, and cross‑team coordination
Qualification
Required
Bachelor of Computer Engineering
10+ years of experience in SRE, DevOps, or platform engineering roles
Proven experience building resilient, scalable, and highly available systems
Expertise with AIX, IBM mainframe, Linux, Windows, Oracle, IIS, F5 load balancers, Akamai
Experience with Splunk, Dynatrace, BigPanda, Zabbix, SiteScope, Idera, and IBM TWS
Database tuning, advanced load balancer configuration, Akamai WAF tuning
Cloud and containerization experience
Certifications (RHCE, Microsoft, Oracle, F5, Akamai)
Strong scripting and automation skills. (Python, Bash, PowerShell, Go)
Familiarity with common enterprise application architectures, including multi-tier (web/app/db), service-oriented architecture (SOA), microservices, message-driven/event-driven systems, API-centric integration patterns, and distributed system design principles
Translate complex technical concepts into clear, business-friendly language and communicate expectations, risks, and solutions effectively with clients
Communicate effectively with clients at all levels—technical and non-technical—building trust while understanding their goals, constraints, and success criteria, and proactively managing expectations through clear, timely, and transparent dialogue
Commitment to continuous improvement
Investigating issues across multi-layered systems, identifying root causes and anticipating blockers before they occur
Strong collaboration with cross functional teams (dev, ops, security, product)
Benefits
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
H1B Sponsorship
FIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
Stephanie Ferris
CEO and President
Recent News
2026-01-23
Company data provided by crunchbase