Findhelp · 17 hours ago
Revenue Operations Analyst
Austin, TX
Full-time
Onsite
Entry, Mid Level
2+ years expFindhelp, A Public Benefit Corporation, is changing the way people connect to social care through a comprehensive platform. The Revenue Operations Analyst will manage sales cycles, ensure profitability and compliance, and bridge the gap between Sales and Finance while optimizing commercial processes.
ComputerInternetSoftware
Responsibilities
Deal Desk Management & Contract Governance - serve as the primary point of contact for sales reps during the quoting process, including:
Approval Workflows : Review custom deal structures, discounts, and non-standard business contract terms, ensuring approvals from proper parties are made in a timely manner
Contract Accuracy : Verify that the "Paper" (the signed contract) perfectly matches the "Digital" (the CRM opportunity) before a deal is marked as Closed-Won
Revenue Forensics & Data Governance - own the building and accuracy of the dashboard
Pipeline Auditing : Conduct weekly "scrubbing" sessions with sales / account director leadership to ensure close dates, deal stages, and ARR (Annual Recurring Revenue) values are realistic and updated
Commission Validation : Act as the final reviewer for sales commissions, ensuring that payouts are based on verified, paid revenue rather than optimistic CRM entries
Data Integrity : Proactively hunt for and fix "dirty data"—such as mismatched renewal dates or missing industry tags—that could skew executive reporting
Data Storytelling : Develop and maintain real-time dashboards that track North Star metrics: Pipeline Projections, CAC (Customer Acquisition Cost), LTV (Lifetime Value), Net Revenue Retention (NRR), and Pipeline Velocity
Commercial Process Optimization
Process Optimization : Identify bottlenecks in the sales funnel. Whether it’s a "leaky" lead handoff or a slow contracting phase, you will design and implement the fix
The "Lead-to-Cash" Liaison : Partner with the Customer Success and Billing/Accounting team to ensure that once a deal is marked "Won," the handoff to Customer Success team and to invoicing is automated and error-free
Pricing Strategy Support : Analyze historical deal data to provide feedback on our pricing tiers and discount floor effectiveness
Tech Stack Management : Evaluate, implement, and integrate third-party tools (e.g., ZoomInfo, Outreach, Gong, or Clari) to ensure a unified data ecosystem
Qualification
Required
2–4 years of experience in Sales Ops, Marketing Ops, or RevOps, specifically within the SaaS industry
Advanced proficiency in HubSpot (we use) or Salesforce (transferable skill)
Strong Excel/Google Sheets skills (Pivot tables, VLOOKUPs, and complex modeling are second nature)
Analytical Mindset: You don't just export reports; you find the 'so what' in the numbers
Communication: Ability to translate complex technical processes into simple instructions for non-technical sales and marketing stakeholders
Preferred
Experience with BI tools (Tableau, Looker, or Power BI) or SQL is a major plus
Benefits
401k & equity grants
Free food and onsite gym at our Austin HQ
Paid parental leave
Competitive PTO & 10 paid holidays
Employee only paid Health, Dental, and Vision insurance
Dog-friendly office in Austin HQ
24/7 access to telemedicine and counseling
Book Purchasing Program
Culture Committee
Leadership Development Training
Paid Volunteering Time
Company
Findhelp
findhelp is a technology for connecting people to social care, findhelp seamlessly operates with existing systems.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mukta Nandwani
Chief Technology Officer
Jaffer Traish
Chief Operating Officer
Recent News
Company data provided by crunchbase