Instacart · 16 hours ago
Senior Product Manager, Payments
United States
Full-time
Remote
Senior Level
$221K/yr - $233K/yr
6+ years expInstacart is transforming the grocery industry, inviting the world to share love through food. They are seeking a Senior Product Manager to lead the strategy and execution of their payments platform, optimizing payment processes and collaborating across various teams to enhance customer experience.
Delivery ServiceE-CommerceGroceryShopping
Responsibilities
Own the global payments roadmap and strategy across authorization, routing, retries, tokenization, chargebacks/disputes, and refunds/partial captures, with clear KPIs for conversion, cost, latency, and reliability
Design and scale a multi-PSP platform, including smart routing, failover, experimentation frameworks, and performance monitoring to continuously improve auth rates and reduce processing costs
Expand payment methods in the US and internationally, including wallets, local payment methods, EBT SNAP, HSA/FSA, and other emerging options, ensuring compliance with regional and network requirements
Partner closely with engineering (working with approximately 10–20 engineers) to define PRDs, scope systems, manage delivery timelines, and uphold high standards for availability, security, and PCI compliance
Collaborate across Platform, Fraud, Order Management, Loyalty, Pricing/Discounting, Shopper (for payouts), and Instacart+ (for subscriptions) to support nuanced flows like post-order changes, substitutions, partial captures, and disbursements
Manage external relationships with PSPs and card networks—driving performance reviews, negotiating favorable terms, running vendor evaluations, and ensuring SLAs and compliance are consistently met
Qualification
Required
6+ years of product management experience, including 3+ years focused on payments, ecommerce, or financial platform products
Proven track record optimizing payment stacks at scale, including improving authorization rates, reducing processing costs, and integrating or scaling multi-PSP platforms
Hands-on experience delivering core payments capabilities such as routing and retries, tokenization/vaulting, 3DS/payer authentication, chargebacks/disputes, and refunds/partial captures
Proficiency with data and experimentation (e.g., SQL and analytics tools) to define KPIs, diagnose issues, and drive A/B tests or holdouts that inform product decisions
Demonstrated success working cross-functionally with engineering, operations, finance, legal, and compliance, as well as externally with PSPs and card networks
Working knowledge of PCI DSS, card network rules, and regional payments regulations and privacy standards
Bachelor's degree in business, engineering, computer science, or a related field; equivalent practical experience considered
Preferred
Experience building for multi-sided marketplaces and/or core platform domains such as order management systems, loyalty programs, pricing/discounting, fraud prevention, or subscription models
Familiarity with EBT SNAP, HSA/FSA, wallets, BNPL, and local payment methods across international markets
Experience managing PSP/vendor relationships, advocating for product needs, and negotiating commercial terms
Background supporting payouts/disbursements for contractors or shoppers and related reconciliation flows
MBA or advanced technical/strategy degree
Benefits
Highly market-competitive compensation and benefits
New hire equity grant
Annual refresh grants
Company
Instacart
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
1001-5000 employees
H1B Sponsorship
Instacart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (173)
2023 (111)
2022 (159)
2021 (170)
2020 (59)
Funding
Current Stage
Public CompanyTotal Funding
$2.92BKey Investors
T. Rowe PriceTiger Global ManagementD1 Capital Partners
2023-09-19IPO
2021-11-01Private Equity· $232M
2021-09-05Secondary Market
Leadership Team
Chris Rogers
Chief Executive Officer
Brandon Leonardo
Co-Founder
Recent News
Crain's New York Business
2026-01-24
The Journal Record
2026-01-18
Company data provided by crunchbase