Orkin · 1 day ago
Remote OCCC Universal Agent (Overnight)
United States
Full-time
Remote
Entry Level
$17.73/hr - $17.73/hr
1+ years expOrkin is a global residential and business service provider specializing in pest control. They are seeking a Universal Professional to work overnight in their remote Customer Contact Center, providing customer service and sales support to clients while maintaining high standards of service.
CommercialConsumerResidentialService Industry
Responsibilities
Answer questions from prospective customers regarding Orkin services
Build rapport and handle objections within a conversational call flow
Close pest control sales via the telephone and schedule the initial service
Manage the customer relationship to ensure best in class service, while also identifying opportunities for cross-selling and up-selling
Retain business by offering several remedies to prevent account cancellations
Recommend additional services to increase protection value for residences
Use different gamification methods as a tool to measure performance
Qualification
Required
High School/GED
1 – 2 years customer service experience within or outside a call center
Completion of a Culture Index assessment
Verification of internet speed
Ability to pass a computer assessment
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net)
Excellent interpersonal and communication skills
Strong computer skills in various software and web-based applications
Proficient in Microsoft Office
Comfortable working in a high-volume role
Excellent customer service soft skills such as empathy
Ability to prioritize tasks and manage time efficiently
Benefits
401(k) plan with company match
Employee stock purchase plan
Company
Orkin
Orkin provides residential and commercial pest control services. It is a sub-organization of Rollins.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kent Walters
Chief Executive Officer / Chief Officer of Operations
Nathan Christie
Chief Operating Officer
Recent News
2025-10-28
2025-08-18
Company data provided by crunchbase