ATS Automation, Inc · 9 hours ago
ATS Integrated Solutions - Service Account Manager
Louisville, KY
Full-time
Onsite
Mid LevelATS Automation, Inc is a company focused on providing automation solutions, and they are seeking a Service Account Manager to interface with various stakeholders to fulfill the needs of Service Agreement customers. The role involves planning and scheduling service agreements, managing subcontractors, and overseeing financial responsibilities related to service agreements.
ConstructionEnergyGreen BuildingInformation TechnologyMechanical EngineeringRenewable EnergySmart BuildingSoftware
Responsibilities
Schedule Sales to Ops turnover meetings
Set up new agreements (documentation, electronic information on server and Solomon)
Perform SA kick-off meeting with customers
Schedule all Support Agreement visits on SA Master Load Calendar
Prioritize SA visits with Service Quoted, T&M and Emergency Requirements
With the Service Coordinator’s assistance contact all upcoming service visits
Review SA visit documentation and discuss with Service Engineer as necessary
Plan and schedule follow-up visits with customer
Receive and immediately respond emergency requests from customers
Review departmental financial reports for Service Agreements on a monthly basis
Meet with management to review financial status of Service Agreements
Qualification
Required
Ability to plan, schedule and manage SA business
Knowledge of Security, DDC Control Theory & Applications, and Mechanical systems
Strong time management and organizational skills
Ability to work on mid to long-term projects and still be able to react to unanticipated demands for your time (customer phone calls, dial-ups, etc.)
Strong communications and interactive skills
Ability to work independently and unsupervised
Equivalent combination of education and experience
Building Mechanical Systems experience
Account management and/or project management experience
Company
ATS Automation, Inc
ATS, established in 1986, specializes in custom engineered and installed Building Automation Systems control solutions for buildings’ mechanical and electrical systems, allowing owners to reduce energy consumption and maximize the effectiveness of facilities management personnel.
Founded in 1986
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Josh Cales
President
Recent News
2025-12-01
2025-04-04
2025-04-04
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