Resmed · 17 hours ago
Customer Service Representative, Government Affairs
Orlando, FL
Full-time
Onsite
Entry Level
1+ years expResmed is a company focused on creating a healthier world, and they are seeking a Customer Service Representative for their Government Affairs team. The role involves providing exceptional customer service, handling inquiries related to products and services, and identifying sales opportunities while ensuring customer satisfaction.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
The primary objective of Customer Service specialization within Customer Support Job Family is to communicate with customer’s daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies
Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required
Support roles consist of work in a:
Clerical, administrative or specialized support tasks in an office or field setting
Specialized technical tasks or skilled craft work
Unskilled or semi-skilled operational tasks
Has completed vocational training or obtained equivalent experience
Interacts internally to exchange information
Has limited discretion to vary from established procedures
Qualification
Required
High School Education
Minimum of 1 years of related experience in a customer service / call center environment
Has broad knowledge of day-to-day operational best practices
Strong communication skills verbally & written
Possess strong analytical skills
Effective problem-solver who take a great deal of pride and initiative in their work
Company
Resmed
ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.
5001-10000 employees
H1B Sponsorship
Resmed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (16)
2023 (10)
2022 (21)
2021 (16)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Michael "Mick" Farrell
Chief Executive Officer
Sanjay Kumar
Chief Technology Officer - ResMed SaaS
Recent News
2024-04-28
Company data provided by crunchbase