SVS · 22 hours ago
Payment Processing Specialist
Tampa, FL
Full-time
Onsite
Mid Level
$25/hr - $27/hr
3+ years expSVS Group applies next-generation technology to help enterprises transform businesses globally. The Payment Processing Specialist will provide client-facing support and operational expertise for various payment channels, ensuring high-quality service and compliance with relevant regulations.
AudioConsumer ElectronicsMusicTechnical Support
Responsibilities
Provide professional, timely, and accurate responses to client inquiries related to payment operations
Demonstrate expertise in explaining payment processes, troubleshooting issues, and guiding clients through onboarding and ongoing support
Maintain high standards of client communication, including documentation of interactions and follow-ups
Execute payment operations (Wires, ACH, H2H, API) in accordance with documented procedures and regulatory requirements
Ensure accuracy and completeness in transaction processing, reconciliation, and reporting
Proactively identify and resolve operational issues, escalating as needed per defined protocols
Collaborate effectively with internal teams (IT, operations, client service) to resolve issues and implement solutions
Provide regular status updates, progress reports, and issue logs to designated stakeholders
Attend scheduled meetings and participate in knowledge-sharing sessions
Adhere to all relevant regulatory, security, and compliance standards
Support audit and risk management activities by providing required documentation and evidence of controls
Recommend process improvements and automation opportunities based on observed pain points or inefficiencies
Stay current with industry best practices and emerging payment technologies
Meet or exceed defined service level agreements (SLAs) for accuracy, timeliness, and client satisfaction
Participate in quality assurance reviews and implement feedback for ongoing improvement
Maintain comprehensive documentation of processes, issues, resolutions, and client interactions
Ensure smooth knowledge transfer to internal teams at project completion or transition points
Qualification
Required
Minimum 3 years of experience in client-facing roles within financial services or payments operations
Knowledge and hands-on experience with Wires, ACH, H2H, and API payment processing
Effective communication and project management skills
Familiarity with client onboarding, testing, and implementation processes
Company
SVS
SVS offers Sound Experts technical support via phone, web, social media, chat, email, in forums, and wherever people want to connect.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gary Yacoubian
President, CEO & Managing Partner
Keenan Davis
Senior Director of Marketing
Recent News
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