The Judge Group · 16 hours ago
Client Success Manager (1116863)
United States
Full-time
Remote
Mid Level
$120K/yr - $140K/yrThe Judge Group is a value-added reseller of Cisco products, and they are seeking a Client Success Manager to assist with maintaining customer service and growing business relationships. The role involves collaborating with internal teams to enhance the delivery of Managed Services offerings and ensuring client satisfaction.
E-LearningInformation TechnologyProfessional Services
Responsibilities
You will develop a healthy client relationship and will work with the Managed Services team to ensure there is a clear understanding of the client’s business requirements and the scope of delivered services
Provide regular updates to clients and develop open, effective communication paths; that facilitate excellent client service and business development opportunities
Act as the client advocate by building trust and transparency with Clients, ultimately becoming the clients trusted advisor
You will be required to create and present reports; as well provide updates as needed. Act as an escalation resource for the client and respond to customer satisfaction issues. Assist with monitoring KPI’s and delivering against Managed Services Service Level Agreements
Manage the client life cycle, assist with client true-ups and the onboarding / offboarding of services
Align client expectations with service delivery abilities
Coordinate with solutions architects and account managers to identify opportunities for expansion within client accounts. Work with account mangers on renewals and escalate contracts to leadership before they expire. Assist with scoping new opportunities and proposals
Assist with the maintenance of client documentation utilizing company tools and processes while assuming the role of account expert as it relates to Managed Services and potential client needs
Demonstrate excellent client services by acting as an escalation resource, understanding client problems, collecting client feedback and acting upon it
Demonstrating problem-solving capabilities as it relates to satisfaction, remaining respectful and understanding during escalations, and coordinating with internal ANM teams to ensure customer success
Qualification
Required
Prior Managed Services IT Experience in client facing roles
Self-starter with ability to build relationships, manage customer satisfaction, and implement internal changes
Experience working as a service provider delivering technology services
Ability to work collaboratively as part of a team
Ability to work independently with minimal direction
Project management experience; strong analytical skills including use of Excel and PowerPoint, and the ability to manipulate and analyze data
Strong presentation skills a must; development and presentation of content
Ability to manage multiple sites, people and projects simultaneously while meeting deadlines is necessary
Knowledge of IT services, products, and IT consulting
Strong interpersonal and organizational skills with a high attention to detail and sense of urgency
Company
The Judge Group
Results through the Power of Experience.
Founded in 1970
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
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