Codonics · 5 days ago
Installation & Implementation Project Leader
Codonics Inc - Middleburg Heights, OH 44130
Full-time
Onsite
Entry, Mid Level
2+ years expCodonics is a company that specializes in technical services, and they are seeking an Installation & Implementation Project Leader. This role is responsible for managing multiple concurrent installation projects, training personnel, and ensuring successful product installation while collaborating with various departments.
BiotechnologyCommunitiesHardwareHealth CareInformation TechnologyManufacturing
Responsibilities
Lead, manage and document the status of installation and implementation projects at assigned customers. Contact specified departments of the customer site to coordinate and maximize the impact of the on-site visit
Train others remotely and on site and immediately assess the understanding of Codonics products and services in order to ensure a successful installation
Listen, interpret and direct customer concerns regarding a new product installation towards the positive adoption and understanding of the specified Codonics product
React quickly and calmly to customer concerns that may require the ability to delegate said concerns/requests to the appropriate Codonics departments (including but not limited to: Sales, Manufacturing, Shipping, Service and Technical Support) with the ability to track and follow delegated tasks through completion
Feedback findings during the installation life cycle to promote corrective action within Codonics and to drive continuous improvements, specifically reporting product issues to department and product management
When not performing activities related to product installations, work with the Technical Support group to advance the general level of knowledge of the equipment and answer incoming calls
Take part in planning and performing internal and external training for end user and channel partners
Acquire all knowledge required to be able to assess the site in a comprehensive manner (Many installations require a basic understanding of systems/services/equipment working in concert with the specific Codonics product)
Arrange travel as required
Additional duties may be assigned as determined by the Director of Technical Services
Qualification
Required
Excellent interpersonal and written communication skills
Strong technical aptitude
Proven self management and supervisory skills
Comfortable with Microsoft software, specifically Office, including Word, Excel and Outlook
Microsoft Project experience is a plus
Associate degree level work or greater in a related field of study
2+ years in contact with customers in a technical role
Familiarity with TCP/IP, networking, FTP, SMTP, Virtual Machines
Hands-on troubleshooting, diagnosis, configuration of networked equipment, and other associated networking/software environments
Preferred
Project Management training and/or certification
Certified Pharmacy Technician or other related certifications
Familiarity with networking, Linux, pharmacology and anesthesiology
Vendor procedures for working on site at hospital/medical facilities
Company
Codonics
Codonics has been a company focused on the development and sales of peripheral devices used in diagnostic imaging.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-02-16
2025-02-16
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