Dane Technologies Inc · 4 hours ago
Refresh Technician
Washington, DC
Full-time
Onsite
Entry Level
$62K/yr - $67K/yr
2+ years expDANE, LLC is committed to supporting its employees and is seeking a Refresh Technician to join their team. The role involves installing new laptop and desktop computers, providing technical support, and ensuring customer satisfaction during the refresh process.
Health CareManufacturing
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Installing software on laptop and/or desktop computers
Complete multiple refreshes daily with strong attention to detail
Provide exceptional customer service while working in a fast-paced environment
Provide basic technical support for clients
Document actions and solutions performed with client in ticketing system
Stage equipment at user locations throughout target sites per plan
Backup and restore all local user profile(s) data and local settings
Assign assets to individuals and record location data for users to include tracking Asset Tags, Model Numbers, Serial Numbers and assigned Users throughout the deployment/refresh process
De-install legacy equipment and aggregate into predefined staging areas for collection by asset disposal team
Install new equipment and verify connectivity and functionality. Verify that asset tag, serial number, username, and location data match plan
Validate that customer can logon and use new asset following migration, relocation and/or refresh activities. Provide basic troubleshooting support
Support removal of assets, stage in service area, prepare equipment for shipment or disposal
Verify imaged devices have all required patches/updates
Assist in domain registration/Active Directory configuration and GPO deployment where applicable
Other duties as assigned
Qualification
Required
High School Diploma or GED
Minimum 2 years of experience working as Refresh Technician
Must hold Active DoD Secret Clearance or higher
Must be able to obtain and maintain agency suitability clearance (Secret)
Experience installing software on laptop and/or desktop computers
Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported
Self-starter, dependable/reliable, work independently or in a team environment
Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction
Detail-oriented, proactive, and highly organized
Basic knowledge of workstation hardware
Capable of prioritizing work and multi-tasking
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, SharePoint etc.)
Strong written and verbal communication skills
Must be able to move/handle equipment up to 40 pounds such as servers, workstations, monitors, etc
Preferred
Technical background and understanding of key infrastructure products including but not limited to server, network, security devices, storage, etc
Direct experience working on a laptop imaging, hardware deployment and refresh projects a plus
Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow)
1 year or more of experience working with IT hardware
One or more industry standard certifications- A+, Security+, Network+; etc
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Company
Dane Technologies Inc
Dane Technologies designs, builds, and supports autonomous mobile robots and innovative power assist solutions used throughout distribution centers, manufacturing facilities, retail, and healthcare.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel T. Johnson
Founder /CEO
Recent News
San Diego Business Journal
2025-03-26
Company data provided by crunchbase