Mammotion Tech · 10 hours ago
Key Account Support Assistant(A246529)
Chino, CA
Full-time
Hybrid
Entry Level
$22/hr - $27/hr
1+ years expMammotion Tech is seeking a Key Account Support Specialist to provide after-sales and operational support to key customers. This role involves coordinating spare parts ordering, shipment tracking, and ensuring customer issues are resolved efficiently to maintain strong relationships.
Consumer Electronics
Hiring Manager
Jenny Zhang
Responsibilities
Provide basic technical support to key customers via phone or video calls
Assist with preliminary troubleshooting and issue diagnosis
Document customer issues and follow up continuously until closure to ensure timely resolution
Verify part information and inventory availability
Prepare and submit spare parts ordering requests
Track payment status and shipment progress
Coordinate with warehouse and logistics teams to ensure on-time delivery
Track retail return batches and timelines from major retailers such as Home Depot, Lowe’s, and Costco
Confirm returned unit lists, materials, serial numbers, inbound status, and follow-up handling
Assist in identifying return responsibility (retailer, customer, or product-related) and provide improvement suggestions
Work closely with warehouse, after-sales, supply chain, and sales teams to ensure smooth return processes and reduce operational risks
Monitor repair and replacement cases to ensure SLA compliance
Coordinate with technical and service teams to continuously improve customer satisfaction
Collect and organize defective unit and failure data
Support basic trend analysis and report findings to regional FAE or related teams
Complete additional tasks assigned by the team to support overall operations
Qualification
Required
Associate degree or above; major not limited. Background in electronics, engineering, or customer service is a plus
1–3 years of experience in technical support, after-sales service, key account support, or related roles preferred
Basic knowledge of hardware or electronic system troubleshooting is a plus
Strong communication skills with a customer-oriented mindset; detail-oriented and patient
Ability to manage multiple tasks efficiently in a fast-paced environment and work well under pressure
Experience with spare parts systems, ticketing systems, CRM, ERP, or WMS is a plus
Experience handling retail returns or reverse logistics is a plus
Strong English communication skills preferred
Company
Mammotion Tech
Mammotion is committed to shaping a smarter and high-quality eco-friendly outdoor lifestyle by providing innovative outdoor robotics solutions.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-09-10
Company data provided by crunchbase