Footprint Solutions · 3 hours ago
Customer Service Representative
Lisle, IL
Full-time
Hybrid
New Grad, Entry Level
$19.25/hr - $19.25/hrFootprint Solutions is seeking a Customer Service Representative to support their retail installation and merchandising field organizations. This role involves managing inbound calls and resolving various customer issues while demonstrating strong problem-solving and communication skills.
Transportation/Trucking/Railroad
Responsibilities
Accepting inbound calls to assist the retail installation and merchandising field organizations with a variety of issues
Qualification
Required
Basic computer and typing skills required
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics; works well under pressure
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Communication - Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; Responds well to questions; Participates in meetings. Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information; ability to multitasks toggling between multiple forms of communication (email, phone, IM etc.)
Personality – Must have outgoing personality with good phone presence
Preferred
Experience in both retail operations and phone support roles are preferred but not required
Benefits
Medical
Dental
Vision
Life/AD&D
Short and long term disability insurance
FSA (qualified health and dependent care) effective first of the month after 30 days of employment
Employee Assistance Program – free and confidential
401k – for new employees, eligible after 12 months of employment, must be at least 21 years of age, employer match 100% on first three percent of employee contributions and additional 50% up to next two percent of employee contributions
Vacation: for new employees to accrue ten (10) hours of time per month
Floating Holidays (i.e. personal days) – sixteen (16) hours of time per calendar year (prorated for this year)
Illinois Paid Leave for All Workers paid time off (48 hours per calendar year, prorate for this year) – only available to those working in the state of Illinois. Working outside of IL: eligible for up to 48 hours of paid sick time per calendar year (prorated for this year
Company
Footprint Solutions
Footprint Solutions is the leading nationwide provider of comprehensive installation, merchandising, remodel, assembly, and logistics/supply chain services.
Founded in 1987
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Larwood
Consultant to President and CEO
Kevin Kotche
President, COO, Board Member
Company data provided by crunchbase