Aston Carter · 19 hours ago
It Support Specialist
Costa Mesa, CA
Contract
Onsite
Entry, Mid Level
$25/hr - $27/hr
2+ years expAston Carter provides world-class corporate talent solutions and is seeking an IT Support Specialist. The role involves coordinating investigations to resolve information system issues and ensuring effective communication with users throughout the resolution process.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Coordinate investigations to resolve information system issues
Conduct research to understand and resolve technology problems
Communicate updates to users affected by problems
Follow up with users after problems have been resolved
Utilize help desk tracking software for recommendations and improvements
Initiate onboarding procedures for new users into the system
Ensure quick and effective response times to resolve requests
Coordinate referrals to technical, professional, or service personnel
Work with third-party companies for cybersecurity issues
Troubleshoot office services
Qualification
Required
Customer service and support
Help desk and technical support
Administrative skills
Proficiency in Microsoft Office and Microsoft Excel
Software troubleshooting
2-3 years of technical or help desk support experience
ERP systems knowledge is a plus
Familiarity with ticketing systems
ITAR compliance knowledge
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
H1B Sponsorship
Aston Carter has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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