HUB International · 16 hours ago
Employee Benefits Internal Service Representative
Covington, LA
Full-time
Onsite
Entry, Mid Level
2+ years expHUB International Limited is one of the largest global insurance and employee benefits brokers, providing a broad array of products and services. The Employee Benefits Internal Service Representative is responsible for addressing employee benefit issues, resolving enrollment and termination issues, and acting as a liaison with insurance carriers to ensure client satisfaction.
Financial ServicesInsuranceInsurTechRisk Management
Responsibilities
Works directly with clients, their employees, providers, and insurance carriers to answer questions and resolve service issues
Keeps team informed and communicates thoroughly and clearly with all team members concerning all client issues
In addition, responsibilities include maintaining service cases and updating renewals in the company’s Benefit Point Database
Acts as a liaison with insurance carriers, providers, and clients to resolve claims (including assistance in the appeals process), enrollment, termination, and billing issues
Provides knowledgeable answers regarding policy coverage information (ex: RX, Covered procedures, Pre-Ex limitations, etc.), in addition to legislation and benefit laws such as HIPAA, COBRA, FMLA, PPACA, Mental Parity & Medicare Part D, etc
Assist in the implementation of new business, the addition of new lines of coverage, process plan changes and benefit summaries according to the provided timelines, etc
Maintains a full book of business while continuing to provide A+ service, in addition, to receiving positive feedback on Client Surveys and providing weekly proactive calls to clients
Process service cases, value added, and workflow terminations in Benefit Point according to the provided guidelines
Update all renewal outcomes in Benefit Point including any changes to the main business screen and all policy lines
Assist with special projects as needed
Attends training opportunities, Team meetings and Company Meetings to increase industry knowledge, practical abilities, and practice our Tenets
Qualification
Required
Significant insurance experience required; at least 3 years of work experience (claims resolution, benefits administration, employee benefit customer service, etc.)
High school diploma, minimally. College degree and Louisiana/Mississippi Life and Health license a plus
Continuous education encouraged (industry coursework leading to producer's license or professional designation)
Excellent problem-solving skills. Persistent to achieve the end result—resolution
Strong organizational skills, including daily prioritizing and logical thinking
Service-oriented; kind, compassionate, and willing to work hard on another person's behalf
Good communication skills, especially verbally and over the phone. Clarity and accuracy are key
Excellent phone skills, being responsive, empathetic, and honest with the information to be shared
Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel and database experience also beneficial) and able to learn new systems and programs, such as Benefit Point
Able to manage multiple projects simultaneously and successfully
Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles. Promotes cooperation and shared successes throughout the company
Shares ideas for improvement that are oriented around solutions and blameless problem solving
Benefits
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
Company
HUB International
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.5BKey Investors
Leonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
Leadership Team
Marc Cohen
Chairman of the Board and CEO
Joseph C. Hyde
Chief Financial Officer
Recent News
Calgary Herald
2026-01-11
Company data provided by crunchbase