University of Iowa · 7 hours ago
IT Support Analyst OR IT Support Consultant – Extended Technical Support
Iowa City, IA
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expThe University of Iowa is seeking an IT Support Analyst or IT Support Consultant to provide exceptional technical support to end users. The role involves collaborating with colleagues to design, install, and configure hardware and software solutions while maintaining operational integrity of systems and providing training to users.
Higher Education
No H1B
Responsibilities
Collaborating with colleagues to design, install, and configure hardware and software solutions
Applying security patches and maintaining operational integrity of systems
Providing basic training to end users on supported systems
Administering public resources areas, ensuring a seamless experience for all
Explaining technical concepts to non-technical customers in a clear and friendly manner
Maintaining accurate software and hardware inventory records
Being a go-to resource for resolving IT-related issues promptly and effectively
Qualification
Required
Bachelor's degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements
Professional support experience (typically 6 months – 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies
Experience supporting Windows personal computers and laptops
Experience supporting printers, multi-function devices, etc
Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions
Demonstrated excellent written and oral communication skills
Excellent interpersonal, customer service and teamwork skills (including with technical peers)
Ability to routinely move and transport computer equipment up to 50 pounds
Preferred
Valid US driver's license and ability to meet UI fleet safety requirements
Experience supporting Apple computers and laptops
Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console
Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies
General knowledge of the services and technologies provided by ITS and the campus IT organization and environment
Benefits
Exceptional health coverage
University-paid life insurance
Robust retirement plans
Generous leave policies
24/7 support services
Well-being resources
Access to UI Health Care specialists
Advanced training
Leadership development
Tuition assistance
Company
University of Iowa
On our beautiful campus spanning the Iowa River, our faculty and staff enjoy access to an array of cultural, educational, and recreational activities.
Founded in 1847Iowa City, Iowa, USA
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kurt H.
Assoc. Professor, E-MBA Business, UI College of Business; Advised 300 companies globally, CEO
Vince Nelson
President & CEO
Recent News
Corridor Business Journal
2025-07-11
Corridor Business Journal
2025-04-09
Corridor Business Journal
2025-02-20
Company data provided by crunchbase