CIANBRO · 5 hours ago
IT Support Analyst
North Stonington, CT
Full-time
Onsite
Entry, Mid Level
2+ years expCianbro is an employee-owned company seeking an IT Support Analyst to provide technical support to team members across the nation. The role involves troubleshooting and resolving end-user requests, supporting IT projects, and ensuring system security and software functionality.
Real Estate
Responsibilities
End-User Technical Support: Provide support for incidents and service requests via phone, email, web, or in-person. Triage, troubleshoot, and resolve end-user requests, escalating as needed to resolve more complex incidents. Document issues and resolutions within the ticketing system, creating and updating knowledge base articles to capture for future use by team members and business users. Maintain consistent communication with end users, ensuring that they know the status of their open support issues
Software Support and Testing: Interact with end-users and business applications to investigate and resolve issues that arise in business software applications and systems. Perform testing and diagnosis, working closely with IT Business Systems Analysts (BSA) and Application Development teams as necessary. Capture detail on how to replicate errors, and escalate or reassign tickets as necessary to reach resolution. Engage with vendors as necessary to open tickets, report issues or obtain system fixes
IT and System Security: Provision access and system security to applications, systems, data, and facilities using appropriate toolsets
Internal IT Projects: Contribute to supporting IT projects as an individual or with a team as needed. For example, assist with the deployment and adoption of new or modified software functionality
Assist with IT support, hardware and software deployments, and maintenance activities within the office and surrounding campus buildings
Off-Hours Support: Participate in on-call rotation for after-hours or weekend support
Qualification
Required
Minimum 2+ years' experience with IT Support/Help Desk is required. Equivalent combinations of training and related experience will be considered
Excellent interpersonal, written, and verbal communication skills
Excellent analytical problem-solving skills attention to detail with a willingness to learn
A professional: strong customer support instincts and work ethic, and a whatever-it-takes, can-do attitude
Commitment to teamwork, innovation and improvement
Ability to multi-task and follow-up on requests
Preferred
The preferred candidate will have completed a 2-year information technology-focused degree, with a 4-year degree in Computer Science/Technology desirable
Company
CIANBRO
Cianbro is one of the United States’ largest, most diverse, successful, open shop, 100% employee-owned construction and construction services companies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Wanat
CIO
Laurel A. Stone
Business Partner Analyst
Recent News
2025-09-17
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