Landscapers Supply · 20 hours ago
Parts Customer Service Representative
Greer, SC
Full-time
Onsite
Mid LevelLandscapers Supply, Inc. is a company that revolutionizes the traditional shopping experience for landscaping professionals and outdoor enthusiasts. They are seeking a Parts Customer Service Representative to ensure timely repair turnaround, accurate parts procurement, and clear communication, supporting smooth daily operations across both the service and parts departments.
CommercialHome and GardenLandscapingRentalResidential
Responsibilities
Serve as a primary point of contact for service customers, providing clear, friendly, and professional communication throughout the repair process
Assist customers at the parts counter by identifying needed parts, explaining features, processing orders, and providing guidance when substitutions are required
Procure, receive, stock, and organize parts needed for repairs and customer orders
Transfer parts between store locations as needed
Maintain accurate inventory through cycle counts and organization systems
Assist Parts CSR team members with training, customer service, and parts lookup support
Match incoming parts to repair orders and prepare equipment for technicians once parts are complete
Perform basic non‑technical service tasks such as sharpening blades, repairing tires, or assembling equipment
Maintain a clean, safe, and organized shop environment, including equipment areas and tool storage
Follow standard operating procedures for both service and parts functions to support organizational consistency
Communicate backorders, delays, or additional service needs to the appropriate team members
Assist with warranty claims, service documentation, and work order accuracy where applicable
Qualification
Required
Experience working with equipment parts and/or service operations
Ability to communicate clearly and professionally with customers and team members
Ability to stay organized and calm in a fast‑paced environment
Basic mechanical knowledge of engines, parts, or small equipment
Physical ability to lift 50–70 lbs and perform shop‑related tasks
Preferred
Previous experience in outdoor power/Lawn Mower equipment and Hand held equipment or related items
Familiarity with parts lookup systems, vendor ordering processes, and equipment troubleshooting
Benefits
Health/Dental Insurance
Paid time off
Paid holidays
401(k) matching
Closed on Sundays
Employee discount
Professional development
Opportunities for advancement
Company
Landscapers Supply
Landscapers Supply is a commercial and residential landscape material and lawn equipment supplier.
Founded in 1991
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kristie Ells
Co-Founder
Company data provided by crunchbase