Appalachian Network Services Inc. · 11 hours ago
System Administrator
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $75K/yr
5+ years expAppalachian Network Services Inc is an IT support company, and they are seeking a System Administrator to ensure optimal performance, security, and reliability of all IT systems. The role involves troubleshooting complex technical issues, administering network equipment, and providing expert support for Microsoft Server environments.
Cyber SecurityInformation TechnologyNetwork SecuritySecurityVideo
Responsibilities
Serve as the highest escalation point for the Helpdesk, troubleshooting complex technical issues related to networks, servers, and IT systems
Administer, maintain, and optimize network equipment, including routers, switches, and firewalls, ensuring high performance, reliability, and security
Manage and maintain camera and access control systems, ensuring operational functionality and security
Support voice and audio/video systems, managing any issues to ensure optimal performance
Implement and maintain robust data backup and recovery solutions, safeguarding critical client information
Provide expert support for Microsoft Server environments, including installation, configuration, and maintenance
Collaborate closely with the Helpdesk team to improve support processes and develop knowledge base articles to aid in problem resolution
Monitor system performance and capacity, proactively addressing potential issues to prevent system failures
Conduct regular security audits and vulnerability assessments, implementing necessary security measures and updates
Provide high-level technical guidance and support to both clients and internal teams
Lead and contribute to IT infrastructure projects, ensuring successful execution and alignment with strategic IT initiatives
Engage in continuous learning and certification to keep up-to-date with the latest technologies and best practices in IT security and system management
Consistently maintain service level agreements by swiftly responding to and resolving service tickets within prescribed timeframes. Accurately record all billable hours and services performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns with departmental goals by effectively managing and documenting work tasks to meet operational standards and client expectations
Qualification
Required
Expertise in managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc
Experience with major networking components, network operating systems, and basic network management
Strong understanding of network infrastructure and network hardware
Ability to think through problems and visualize solutions
Ability to implement, administer, and troubleshoot network infrastructure devices
Knowledge of application transport and network infrastructure protocols
Ability to create accurate network diagrams and documentation for design and planning network communication systems
Provides specific detailed information for hardware and software selection
Ability to work with all levels of staff within and outside of IT and outside the organization
A self-starter able to work independently but comfortable working in a team environment
Good analytical and problem-solving skills
Dependable and flexible when necessary
Network security experience
LAN and WAN experience
Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of experience in systems administration with a strong background in network and server management
Associate-level certifications from Microsoft, Aruba, Fortinet, and Veeam (e.g., Microsoft Certified: Windows Server Hybrid Administrator Associate, and Microsoft 365 Certified: Fundamentals, Aruba ACSA, Fortinet FCF, and Veeam VMCE)
Preferred
Advanced/Professional level certifications such as Microsoft Certified: Azure Database Administrator Associate, Microsoft 365 Administrator Expert, and VMWare VCTA are advantageous for higher-level responsibilities
Benefits
Health Insurance
Dental and Vision Insurance
Life Insurance and Health Savings Account (HSA)
Flexible Time Off
401(k) Retirement Plan
Performance-Based Incentives
Career Advancement
Company
Appalachian Network Services Inc.
Appalachian Network Services is a privately held corporation that has extensive and well-established experience in the IT industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase