Corelation, Inc. · 3 days ago
Technical Operations Specialist
San Diego,CA,US
Full-time
Hybrid
Entry, Mid LevelCorelation, Inc. is a recognized workplace in San Diego, known for its strong company culture and employee-focused values. The Technical Operations Specialist role combines technical and administrative support, focusing on system administration, metrics management, and project coordination to ensure operational efficiency and effective communication across teams.
Information TechnologySoftware
Responsibilities
Administer and update technical tools and client-facing portals, ensuring system readiness and compatibility for upgrades and migrations
Partner with IT and development teams to optimize reporting systems and integrate new tools
Support leadership with special projects, operational data collection, and reporting
Identify and research client environments to support inquiries, targeted solution adoption and revenue opportunities
Perform environment checks and prerequisite reviews for projects (e.g., operating system upgrades, third-party software compatibility, disk space requirements) to ensure readiness and minimize implementation risks
Create and run daily management reporting (e.g., time sheets, operational status)
Develop and maintain recurring metrics and reports (e.g., monthly, weekly, or daily) to monitor project completeness, progress toward goals, and overall team efficiency
Develop, maintain, and publish dashboards, public filters, and custom reports for leadership and team visibility
Produce periodic management reports as requested
Support monthly goal tracking for the Transformation Development Services leadership team
Collaborate with cross-department teams to define and track SLA performance, knowledgebase usage, and service metrics
Ensure clear and frequent communication across internal teams to maintain alignment on priorities and objectives
Work with leadership to collect, collate, and publish data in a clear, actionable format
Collaborate with cross-functional teams on process improvements and service optimization
Represent the division in meetings and other cross-team forums
Coordinate and track internal technical initiatives including server migrations, KeyKlone Implementations, OS upgrades, patching, and other transformation projects
Create project progress metrics and generate visualizations (e.g., burn-down charts) to track milestone completion
Monitor and follow up on divisional projects, risks, and dependencies, ensuring timely updates and resolutions
Enhance workflow and process efficiency through the effective use of Jira, Confluence, and other collaboration tools
Monitor key client operational milestones and escalate when necessary
Provide overall operational support to the division, helping manage priorities, track deliverables, and streamline workflows
Assist in removing blockers and maintaining momentum on key initiatives
Create, review, and update training materials, presentations, and related content (e.g., from meetings or recordings) to ensure accuracy and apply required redactions of personally identifiable information (PII)
Qualification
Required
Experience in fintech, financial services, or software development
Familiarity with SLA management and technical environment readiness checks
Proficiency with Atlassian tools (Jira, Confluence) and reporting platforms (Excel, Power BI, Tableau)
Skilled in system administration, reporting tools, and workflow automation
Bachelor's degree in Business, Computer Science, Information Systems, or other technology-related field or equivalent number of years of experience
Benefits
Medical, Dental, Vision, Life Insurance
401(K) Match
Discretionary profit share
Discretionary annual bonus
Wellness Programs: Yoga and Massages
Bi-Weekly engagements (coffee tastings, trivia, etc.… )
Community Involvement
Professional Development Growth Days
Vacation Days
Floating Holidays
Sick Days
Parental leave
Company
Corelation, Inc.
Corelation's KeyStone is the latest privately held software developer of core technology solutions for today’s credit union
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dawn Graybill Sirras
Chief Technology Officer
Margarita Guerra
Chief Financial Officer
Recent News
Company data provided by crunchbase