WholesomeCo Cannabis · 1 week ago
Customer Support Agent
Bountiful, UT
Part-time
Hybrid
Entry Level
$17/hr - $18/hr
2+ years expWholesomeCo is a company at the forefront of normalizing cannabis as a natural path to health and wellness. They are seeking a Customer Support Agent to assist and guide medical cannabis patients in Utah throughout their journey, providing end-to-end support and collaborating with internal teams to ensure a high level of service.
Pharmaceutical
Responsibilities
Answer incoming patient calls
Return voicemails from patients
Make outbound calls when needed
Respond to chats and emails during scheduled times
Coordinate and help Retail Operations with patient orders, returns, and in store resolution assistance
Actively work on internal tickets from multiple departments
Collaborate with management to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with patients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to patients in accordance with the company's customer service policies
Maintain an on-going knowledge of company products and current state laws regarding medical cannabis and delivery regulations
Coordinate and help Dispatch schedule/reschedule deliveries and delivery questions for pending and in route orders
Help monitor routing software and communicate effectively with the dispatch team throughout the day. You’ll be the point of contact for all patient inquiries if they need assistance while out on a delivery route
Help patients with canceling, ordering and adjusting orders
Communicate through internal communications to ensure all tasks and duties are being completed
Work directly with our Dispatch, Delivery Fulfillment, In Store Fulfillment and Inventory Team to resolve patient concerns and questions
Maintain relationships with multiple departments and build a firm foundation that will allow you to be trusted with company and state regulations and policies
Attend meetings, trainings and mandatory state classes
Qualification
Required
Must pass all required background checks
Age 21 or over, per state requirement
High school diploma or equivalent
Schedule flexibility - availability to work weekdays, weekends, and holidays
Superior communication skills are paramount - written and verbal
Strong computer skills. Experience using Microsoft Office products as well as extremely comfortable working with new software/applications
Experience working with smartphone applications
Good teamwork mentality: able to build trustworthy and supportive working relationships
Strong logical thinking, analytical skills, and problem solving skills
Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
Must be reliable and dependable at all times. Operations will rely on your schedule weekly to be successful
Flexible schedule -ability to work evenings, weekends, and overtime if needed
Preferred
2+ years of customer service experience preferred
Experience in the Cannabis Industry is a plus
Bilingual, English/Spanish proficiency strongly preferred
Benefits
Paid Time Off (PTO)
Paid Holidays
401(k)
Employee discount
Paid time off (PTO)
2 weeks accrued annually during the first two years of employment
3 weeks accrued annually after two years of continuous employment
4 weeks accrued annually after five years of continuous employment
Seven (7) paid holidays per year
30 minute paid lunches per working day over 5 hours
Employee Assistance Program (EAP)
401(k) with 100% employer match up to 3% and 50% match for the following 2%
Employer paid $25,000 of basic life coverage
Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products
Company
WholesomeCo Cannabis
WholesomeCo, located in Bountiful Utah, is a complete, plant-to-patient medical cannabis company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-12-17Acquired
Leadership Team
Chris Jeffery
Co-Founder & CEO
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