Sprout Social, Inc. · 6 hours ago
Customer Success Manager, Strategic
United States
Full-time
Remote
Senior Level
$128K/yr - $175K/yr
6+ years expSprout Social is looking for a Customer Success Manager, Strategic to join their Sales & Customer Experience team. The role involves cultivating strong relationships with key customers, driving product adoption, and providing personalized support to ensure customer success.
AnalyticsAppsSaaSSocial MediaSoftware
Responsibilities
Cultivate strong relationships and inspire customer loyalty for a portfolio of Sprout’s largest customers in our North America market
Be the primary point of contact, providing a personalized experience to each and every customer
Drive value and product adoption for customers, providing strategic guidance, identifying risk, and growth indicators
Qualification
Required
6+ years of experience in Customer Success in B2B SaaS/Software
2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business
Proven success with retaining, renewing and growing Enterprise-level accounts
Experience building relationships, presenting and selling to senior level decision makers across multiple functions
Preferred
Excellent communication, interpersonal and writing skills
Experience with consulting and providing strategic guidance related to social media and social media tools is a plus
Demonstrated experience collaborating cross-functionally with internal partners such as Account Executives, Professional Services Consultants, Renewal Managers, and other go-to-market teams to deliver seamless customer experiences and drive shared outcomes
Experience working with the G-Suite, Salesforce, Gainsight & Tableau
Benefits
Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.
Company
Sprout Social, Inc.
Sprout Social is a global leader in social media management and analytics software.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$111.5MKey Investors
Future FundGoldman Sachs Merchant Banking DivisionNew Enterprise Associates
2019-12-12IPO
2018-12-19Series D· $40.5M
2016-02-17Series C· $42M
Leadership Team
Ryan Barretto
Chief Executive Officer
Aaron Rankin
Co-Founder & Board Member
Recent News
Company data provided by crunchbase