MANE · 9 hours ago
Customer Care Specialist
Wayne, NJ
Full-time
Onsite
Mid Level
$30/hr - $34/hr
3+ years expMANE is a 5th generation French family-owned business known for innovation and progress in the world of Flavor and Fragrance. They are seeking an experienced Customer Care Specialist to process sales orders, liaise between customers and internal teams, and ensure customer needs are met efficiently.
BeautyCosmeticsManufacturing
Responsibilities
Process Sales Orders
Ensures accuracy and timeliness of information entered into SAP
Handles client inquiries, provides necessary information, and interfaces with the customers on routine matters
Ensures that ingredient samples and pre/co-ship samples are acknowledged, processed and shipped
Effectively communicates with Shipping, Production, Planning and Purchasing departments on all aspects of the customer order
Manages all inquiries regarding open Sales Orders
Manages Customer Concerns and returned goods/damage in transit issues through the QA standard procedure
Works directly with the client contacts to ensure sample needs, product safety paperwork, and shipping details are communicated and met
Communicates with affiliates
Monitor customer’s website for active orders
Maintain forecast data and customer reports
Research, retrieves, and creates reports and spreadsheet analysis as required
Provide update status on customers to other departments
Manages and participates in special tasks and projects as requested by Customer Relations Manager
Consistent with MANE’s environmental commitments, every employee shall actively participate in relevant education/training based upon corporate and local environmental objectives. Where these objectives are relevant to job-related and job-specific roles and responsibilities, each employee shall adhere to applicable environmental policies and procedures, as well as act on best practices
Qualification
Required
HS Diploma
Three to Five years' experience in Sales Administration, Customer Relations, or Customer Service
Experience and working Knowledge of SAP
Advanced oral and written communication skills
Ability to handle and prioritize multiple projects
Computer skills including Excel, Outlook, Power Bi, Salesforce etc
Ability to handle difficult customers
Collaborates well with other team members
Preferred
College degree
Benefits
Discretionary annual bonus
Company
MANE
MANE is a manufacturer of flavors and fragrances from regional flowers and plants.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
G
Guillaume Tardif
Chief Financial Officer
Recent News
Global Cosmetics News
2026-01-19
2026-01-15
Global Cosmetics News
2025-10-09
Company data provided by crunchbase