Tapestry · 14 hours ago
Associate, People Operations
North Bergen, NJ
Full-time
Hybrid
Entry Level
$65K/yr - $70K/yr
1+ years expTapestry is a global house of brands known for its commitment to innovation and inclusivity. The Associate, People Operations role is responsible for end-to-end HR Shared service delivery across North America, focusing on compliance and continuous improvement in HR operations.
ApparelFashionRetail
Responsibilities
Resolve incoming HR transactions requests and inquiries through ServiceNow HR case management system relating to a variety of areas including but not limited to onboarding, benefits, leave and disability programs, reimbursement programs, unemployment, compliance, and offboarding
Support escalated Tier 3 TPS escalation tickets that require a higher level of intervention and ensure proper closure by providing guidance to TPS. This role will be responsible for resolving Tier 3 tickets for People Operations team from both the general employee population and HR business partners and Centers of Excellence (COEs), in collaboration with the Sr. Manager and HR Coordinator
Guide, support, maintain and administer HR programs, policies, and procedures
Administer Hybrid/Remote Work Arrangements & Stipends
Coordinate updates to Corporate and Retail Holiday calendar with Sr. Director, People Operations NA and EMEAI and Communications Team
Recommend system enhancements for HR systems; participate in required implementations or upgrades
Support sending letters for employee signature or filing through Tapestry’s Document Management System Manage and maintain People Services/HR Ops content across company intranet sites and document management tools: policies, processes, plans documents
Participate in HR functional work teams for process enhancement, service buildout and other project related work
Rotate with HR Coordinator as presenter for People Services during new hire orientation
Serve as back-up to the HR Coordinator, which includes but not limited I-9 audits, employee collections, employment verification request, etc
Perform other duties as assigned
Qualification
Required
Knowledge and experience in technologies, tools, and applications, such as SuccessFactors, Workday or equivalent HRIS systems, PeopleDoc (UKG). Working with formal case management systems such as Neocase, Service Now or SalesForce HR is a plus
Ability to clearly and concisely present information and respond to questions from employees, managers and customers
Ability to analyze issues and determine appropriate solutions
Ability to gather, synthesize and analyze data, draw conclusions and summarize recommendations
Ability to create and maintain project plans and procedural documents
Excellent communication and PC skills in MS Office
Ability to multitask and manage a fluctuating workload
1+ years of experience in HR Operations, shared services or employee experience environments, exposure to outsourced or high-volume HR models strongly preferred; equivalent combination of education & experience will be considered
Strong customer service mindset with professionalism and discretion when handling sensitive information
Highly organized, detail oriented, and able to manage multiple priorities in a fast paced environment
Sound judgment, strong communication skills and a collaborative approach to problem solving
Benefits
Medical insurance
Dental insurance
Vision insurance
401 (K)
Paid Paternity and Maternity leave
Commuter Benefits
Disability insurance
Tuition assistance
Company
Tapestry
Tapestry is a global house of brands that embraces the exploration of individuality.
10001+ employees
H1B Sponsorship
Tapestry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (22)
2023 (19)
2022 (46)
2021 (30)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$5.13B2025-05-22Post Ipo Debt· $2B
2024-12-04Post Ipo Debt· $1.5B
2023-11-15Post Ipo Debt· $1.63B
Leadership Team
Joanne C. Crevoiserat
Chief Executive Officer
Scott Roe
Chief Operating Officer and CFO
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