Caterpillar Inc. · 10 hours ago
Training and Communications Consultant
Peoria, IL
Full-time
Hybrid
Mid Level
$113K/yr - $169K/yr
3+ years expCaterpillar Inc. is a leading manufacturer of construction and mining equipment. They are seeking a Training and Communications Consultant to develop and deliver training programs for dealers and customer-facing employees, ensuring the improvement of job skills and effective communication within the organization.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization's customer service processes
Gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness
Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures
Analyzing new training methods, tools and content options to determine the feasibility of use and application in future customer service training programs
Analyzing and interpreting data, providing detailed observations and insights and recommending actions to take based on insights
Gathering and evaluating information relevant to a given topic, present conclusions and alternatives in the context of business goals
Qualification
Required
Extensive knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations
Extensive knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
Preferred
Typically, a bachelor's degree or higher in Education
An understanding of Instructional Design and the ADDIE model
Experience and proficiency in data analysis
Field experience in Marketing/Communications
Teaching experience (typically 3+ years)
Fluency in Spanish or French is a plus
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
2026-01-22
Company data provided by crunchbase