Navy Federal Credit Union · 2 hours ago
Business Support Specialist III
Vienna, VA
Full-time
Onsite
Mid, Senior LevelNavy Federal Credit Union is seeking a Business Support Specialist III to handle escalated and complex inquiries related to member accounts and systems. The role involves researching and resolving issues, guiding team members, and testing software enhancements.
AssociationFinancial ServicesNon Profit
Responsibilities
Analyze, research and resolve problems and discrepancies related to member accounts/loans
Ensure software/systems meet regulatory and procedural requirements
Develop and recommend enhancements to improve operational processes and procedures
Identify and detect errors/omissions and operational issues; resolve or make recommendations/arrange for the resolution; monitor results for long term viability
Involved in cross-organizational task groups concerning new automated systems, products, services, processes and procedures
Perform research for process improvements
Analyze adherence to departmental standards
Recommend corrective action when discrepancies occur
Resolve issues relating to General Ledger accounts and/or Navy Federal systems
Serve as mentor/trainer and provide guidance and assistance to team members
Serve as subject matter expert regarding business functions, systems, policies and/or procedures
Test and implement software and/or processes
Work with other business units to resolve systems and equipment issues
Exercise good judgement and perform higher level functions, as appropriate
Perform other duties as assigned
Qualification
Required
Ability to work independently and in a team environment
Significant experience in training and developing staff
Expert knowledge of branch systems and processes
Expert research, analytical, and problem solving skills
Expert skill applying research and interpretation of findings to respond to requests for information
Expert skill exercising initiative and using good judgment to make sound decisions
Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Expert skill navigating multiple screens and PC applications and adapting to new technologies
Expert verbal and written communication skills
Expert organizational, planning and time management skills
Preferred
Bachelor's Degree in Accounting and Business Administration or other related field, or the equivalent combination of training, education, and experience
Expert knowledge of Navy Federal products, services, programs, policies and procedures
Expert knowledge of accounting, credit, and/or lending principles and techniques
Benefits
Highly competitive pay
Generous benefits and perks
Company
Navy Federal Credit Union
Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained
Founded in 1933
10001+ employees
H1B Sponsorship
Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (217)
2024 (110)
2023 (106)
2022 (76)
2021 (38)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Dietrich Kuhlmann
President & CEO
Kara Cardona
Chief Operating Officer
Recent News
Boston Herald
2026-01-23
The Orlando Sentinel
2026-01-22
2026-01-13
Company data provided by crunchbase