GHP Management · 11 hours ago
FlexOps Resident Specialist
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$23/hr - $25/hr
2+ years expGHP Management Corporation is seeking a FlexOps Resident Specialist to support multiple communities across Southern California. The role focuses on ensuring exceptional resident experiences, fostering team collaboration, and operational efficiency while providing mentorship and guidance to enhance resident engagement.
Property DevelopmentProperty ManagementReal Estate
No H1B
Responsibilities
Serve as the primary point of contact for resident inquiries, service requests, and concerns, ensuring prompt resolution and follow-up
Set a Service Excellence standard and inspire teams to deliver top-tier customer experiences
Oversee and coordinate seamless resident move-in and move-out processes, ensuring all logistics (keys, parking assignments, move-in packets) are handled efficiently
Mediate resident conflicts and provide thoughtful, solutions-driven recommendations to management
Promote a strong sense of community by fostering engagement and addressing resident needs with empathy and professionalism
Assist with lease renewals and retention efforts at assigned properties, ensuring high renewal rates and resident satisfaction
Actively manage the community’s online reputation by responding to Yelp, Google, and ApartmentRatings.com reviews, ensuring a positive brand presence
Encourage satisfied residents to share their experiences online to enhance the property’s reputation
Assist with leasing efforts, including showcasing properties, conducting tours, and following up with prospects
Support lease renewals and resident retention initiatives to maintain high occupancy rates
Work closely with Community Managers and Service Managers to ensure smooth daily operations and clear communication between teams
Conduct daily meetings with the maintenance team to coordinate move-in/out inspections and unit readiness
Regularly walk the property to ensure common areas and amenities are well-maintained and operational
Schedule and follow up with vendors to confirm timely and satisfactory service completion
Ensure enforcement of parking assignments and community policies
Assist the Assistant Manager with ledger reviews, resident payment reminders, and notices (e.g., PQ notices)
Process and track resident payments, ensuring accurate record-keeping and timely follow-ups on delinquencies
Manage and close work orders in the system, conducting resident follow-up calls to confirm service satisfaction
Process invoices via PayScan and route them to Community Managers for approval
Maintain up-to-date knowledge of GHP Management policies, Fair Housing regulations, and community guidelines
Report any unusual or critical incidents involving residents or property conditions to the Community Manager
Foster a positive team environment, offering support and mentorship where needed
Work independently while ensuring alignment with property management and corporate expectations
Help train and guide team members to enhance service delivery and resident relations
Ensure resident lounge and refreshment areas are stocked and maintained
Qualification
Required
High school diploma or equivalent required
2-5 years of experience in customer service, property management, or a related field
Strong problem-solving skills and ability to work independently
Regular and physical attendance is required
Frequently move, traverse, and ascend/descend stairs within apartment homes and community areas
Regularly bend, stoop, reach, and lift up to 25 lbs
Prolonged periods of standing or sitting
Frequently operate office equipment such as computers, printers, and telephones
Work in both indoor and outdoor conditions as needed
Must be able to travel to sister properties across Southern California
Ability to pass a background check and drug screening
Must have unrestricted work authorization to work in the United States
Must be willing to submit to a background investigation
Preferred
College degree preferred
Knowledge of Fair Housing regulations is preferred
Proficiency in property management software (e.g., Yardi, Knock) is a plus
Benefits
100% Employee coverage options for Medical, Dental, Vision.
401(k) plan with employer match
Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days.
Employee Assistance program
Tuition Assistance
Dependent Care and Medical Flexible Spending Accounts
Life & AD&D Insurance
Pet Insurance
Employee Exclusive Discounts
Lucrative referral bonus program
Free Parking
Company
GHP Management
GHP Management provides property management and real estate management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Janelle Braverman
Talent Engagement Partner
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