Introzy · 18 hours ago
Customer Success Manager, SMB & Partner Programs
United States
Full-time
Remote
Mid, Senior Level
3+ years expIntrozy is a subsidiary of Sanguine Technology Solutions, focused on delivering a multi-app platform to enhance networking and productivity for small and mid-sized businesses. The Customer Success Manager will own customer relationships, manage onboarding and engagement for SMB accounts, and drive the success of partner programs on the platform.
Computer Software
Responsibilities
Own end-to-end onboarding for new SMB customers: discovery, success planning, implementation coordination, training, and go-live
Manage a high-volume portfolio of SMB accounts, using health scores and product telemetry to prioritize outreach and interventions
Help customers design and optimize their partner/referral programs on our platform, including onboarding partners, building playbooks, and tracking performance
Design and run targeted, scalable engagement campaigns (email, in-app, webinars) to drive activation, feature adoption, and partner program utilization
Act as the primary point of contact for SMB customers, handling QBRs or light-touch business reviews focused on outcomes and expansion opportunities
Identify and execute on upsell and cross-sell plays (additional seats, higher tiers, add-on modules) in partnership with Sales
Coach customers on best practices for activating connectors/partners and converting leads using Introzy's workflows and data
Collaborate with Product and Partnerships to relay customer feedback on partner workflows, integrations, and marketplace features
Build and iterate on retention plays for at-risk customers, implementing scaled responses to common queries
Qualification
Required
3-5 years in Customer Success, Account Management, or Implementation at a B2B SaaS company, preferably serving SMB customers
Experience with subscription/recurring revenue models, renewals, and expansion/upsell motions
Comfortable managing a large portfolio; able to design and iterate on playbooks, not just follow them
Strong written and verbal communication with a bias toward action
Data-driven approach to prioritization and customer health management
Preferred
Experience in partnerships, channel, affiliate, or PRM tools
Prior work with partner managers, agencies, or resellers
Familiarity with PLG or product-led growth motions
Experience building scaled CS programs from scratch
Company
Introzy
Introzy transforms the way businesses manage partnerships and referrals. In today’s fast-paced world, traditional, manual systems just do not cut it.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase