Array · 10 hours ago
Client Success Manager
Kahului, HI
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expArray Corporation is a leading technology-enabled workforce solutions company, and they are seeking a Client Success Manager to ensure outstanding service for their PEO clients. This role involves relationship management, operational oversight, and strategic guidance to help clients thrive in various HR aspects.
ComputerSoftware
Responsibilities
Serve as a trusted advisor for assigned local and national client accounts, building strong, long-term relationships
Oversee delivery of PEO services, including payroll, benefits administration, HR support, and compliance
Act as the escalation point for client issues, ensuring prompt and professional resolution
Conduct regular client check-ins to review service performance, identify improvement opportunities, and ensure satisfaction
Collaborate cross-functionally with internal teams (Payroll, Benefits, Compliance, HRIS) to deliver integrated solutions
Educate clients on our HR and payroll platforms to maximize adoption and usage
Monitor client KPIs and prepare reports to track service quality, retention, and engagement
Stay current on labor laws and regulations; manage audits and implement proactive compliance strategies
Develop and maintain standard operating procedures (SOPs) for client onboarding and service delivery
Identify opportunities to expand client use of LevelUp HR services and partner with sales on renewals or new solutions
Provide guidance on HR best practices, workforce management, and risk mitigation
Travel occasionally to client sites for relationship building, training, and strategic meetings (approx. 10%)
Qualification
Required
Exceptional communication, relationship-building, and client service skills
Proven problem-solving and analytical abilities with a focus on process improvement
Proficiency in HRIS/payroll systems and Microsoft Office Suite
Preferred
2 years of experience in HR services, client account management, or PEO operations
Strong understanding of labor laws, payroll processes, and benefits administration
HR certifications (e.g., PHR, SHRM-CP)
Experience in high-risk industries (e.g., construction, healthcare, transportation)
Benefits
Health
Dental
Vision
401(k)
PTO
And more.
Company
Array
Array is an information technology company that specializes in developing computer software.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-01-01Series Unknown
Leadership Team
Fouad ElNaggar
Co-Founder and CEO
Company data provided by crunchbase