Southern Home Services · 9 hours ago
Customer Solutions Advoctae
Maitland, FL
Full-time
Onsite
New Grad, Entry LevelSouthern Home Services is a leading provider of essential maintenance, repair, replacement, and new installation for residential and light commercial services. They are seeking a results-driven Customer Solutions Advocate to promote their Home Comfort Club service agreements, educate potential customers, and close sales to enhance their home comfort experience.
Heating Ventilation and Air Conditioning (HVAC)Industrial ManufacturingMachinery Manufacturing
Responsibilities
Proactively reach out to homeowners via phone, email, and other communication channels to introduce them to our Home Comfort Club service agreements
Calling two weeks before memberships expire
Clearly articulate the value proposition of our maintenance plans, emphasizing benefits such as regular HVAC tune-ups, plumbing and electrical inspections, priority service, and member-only pricing
Listen attentively to customer needs and concerns, addressing any questions or objections with empathy and professionalism
Utilize persuasive selling techniques to encourage customers to enroll in our Comfort Club Service Agreement, emphasizing the long-term cost savings and peace of mind it provides
Maintain accurate records of customer interactions and sales activities in our CRM system
Collaborate the department lead to develop targeted campaigns and strategies for lead generation and conversion
Stay updated on industry trends, competitor offerings, and product enhancements to effectively position our services in the market
Qualification
Required
Proven track record of success in inside sales or telemarketing roles, preferably in the home services industry
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers over the phone
Strong negotiation and closing skills, with a focus on delivering exceptional customer service
Ability to work independently and manage time effectively in a dynamic sales environment
Proficiency in CRM software and Microsoft Office suite
High school diploma or equivalent
Preferred
Additional education or training in sales and marketing is a plus
Benefits
Competitive base salary plus commission structure.
Comprehensive training and ongoing support to help you succeed in your role.
Opportunity for career advancement and professional growth within a rapidly expanding company.
Health insurance, retirement savings plan, and other benefits package options available.
Positive and collaborative work environment with a focus on teamwork and employee recognition.
Company
Southern Home Services
Southern Home Services provides Air Conditioning, Heating, Electrical, and Plumbing repair and maintenance services throughout Florida, Georgia, South Carolina, North Carolina, Texas, Kansas, Missouri, Maryland, Virginia, Alabama, and Kentucky.
Founded in 2016
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-04Acquired
Leadership Team
Bryan Benak
Chief Executive Officer & Member Board of Directors
Mike Stucky
Retired CEO Southern HVAC
Company data provided by crunchbase