Empire Auto Parts · 12 hours ago
Customer Service Agent
Odenton, MD
Full-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrEmpire Auto Parts is a company focused on providing exceptional customer service to collision repair shops. The Customer Service Agent will be responsible for responding to customer inquiries, processing orders, and ensuring customer satisfaction while maintaining product knowledge in automotive parts.
Marketing
Responsibilities
Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation
Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone
Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction
Handle customer complaints or issues, provide timely solutions or escalate to management when necessary
Stay informed about inventory levels and product updates to provide accurate information to customers
Work closely with warehouse, shipping, and other departments to ensure seamless order fulfillment
Collect customer feedback and suggest improvements in products, services, or processes to management
Qualification
Required
High school diploma or equivalent
Strong understanding of automotive parts and their applications
Proficiency in CRM software and order management systems
Excellent communication and interpersonal skills
Technical aptitude with automotive parts and repair processes
Attention to detail and accuracy in order processing
Strong problem-solving and negotiation skills
Ability to multitask and prioritize in a fast-paced environment
Empathy: Understanding and sharing the feelings of customers
Patience: Remaining calm and patient when dealing with frustrated or confused customers
Adaptability: Flexibility in handling various types of customers
Stress Tolerance: Ability to maintain composure and effectiveness under pressure
Team Player: Working cooperatively with other team members and departments
Product Knowledge: Deep understanding of auto collision parts and their applications
Technical Skills: Proficiency in CRM systems, order processing software, and other relevant computer applications
Industry Awareness: Keeping up to date with trends and changes in the aftermarket auto collision parts industry
Organizational Skills: Effectively managing tasks and priorities to meet customer needs and business objectives
Professionalism: Maintaining a high level of professional conduct and representing the company positively
Continuous Learning: Willingness to engage in ongoing learning about new products, technologies, and customer service techniques
Preferred
Automotive parts or collision repair training is a plus
Experience in customer service, preferably in the automotive or collision repair industry
Benefits
Health, Dental & Vision Insurance
Health Savings Account (HSA) with Employer Contribution
Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
401K Retirement Plan with Employer Match
Paid Training
Paid Time Off
Paid Sick Days
Paid Holidays, Including 1 Floating Holiday (Your Birthday)
Weekly Pay
No weekends
Casual Dress Code
Teamwork Environment
Free Company Apparel
Company
Empire Auto Parts
Empire Auto Parts is a distributor of top quality aftermarket collision parts for repair shops.
Founded in 1985
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Tenex Capital Management
2018-09-06Private Equity
Leadership Team
C
Chris Siebert
CEO
Company data provided by crunchbase