Veros Credit · 12 hours ago
Account Servicing Supervisor
Santa Ana, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $82K/yr
5+ years expVeros Credit is dedicated to making vehicle ownership accessible for everyone, supported by a positive work culture and growth opportunities. The Account Servicing Supervisor will lead a team of Loan Servicing Specialists, ensuring they meet their goals through coaching, training, and operational support while managing delinquent auto loans.
AutomotiveFinancial Services
No H1B
Responsibilities
Provide training, coaching, and support to Loan Servicing Specialists
Provide strategies and alternative solutions to Loan Servicing Specialists to reduce delinquency
Ensure that assigned teams meet their daily, weekly, and monthly goals
Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practice Act (FDCPA)
Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, proposing alternative payment methods, and establishing payment procedures
Monitor accounts to ensure the borrower’s commitment to pay is kept
Speak to borrowers who attempt to voluntarily surrender their vehicle or to keep their vehicle while maintaining loan arrangements
Accurately and professionally document account information and collection activities
Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers
Other duties as assigned
Qualification
Required
Bilingual (English/Spanish) required
5+ years of progressive experience in the subprime auto lending industry with at least 2 years of supervisory experience
Strong leadership skills such as communication, critical thinking, problem-solving, planning and organizing, decision making and delegation with the ability to manage and direct the work of others
Ability to read, interpret and apply federal, state, and local collections regulations
Ability to interact with customers in a professional, tactful, and sensitive manner
Ability to thrive in a fast-paced work environment and to work independently and as part of a team
Available to work a flexible work schedule and overtime as needed
High School Diploma or GED
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
Flexible Spending Accounts (FSA)
Accident, Hospital, Indemnity Insurance
Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
401(k) Plan
Employee Stock Ownership Plan (ESOP)
Tuition Reimbursement
Paid Holidays
Paid Time Off (PTO)
Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
Referral Bonus
Quarterly lunches
Daily fresh fruit
Office Starbucks Coffee/Latte/Espresso Machine
And a lot more!
Company
Veros Credit
Veros Credit tech-based finance solutions, specializing in acquiring and servicing installment contracts from automotive dealers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$39.59M2021-11-22Series Unknown· $39.59M
Leadership Team
Stephen E Tomasula
Chief Financial Officer
Harvey Singh
Chief Operating Officer
Recent News
2025-05-17
2025-05-17
Company data provided by crunchbase