Centene Corporation · 9 hours ago
Vice President, Information Technology
United States
Full-time
Remote
Director/Executive
$189K/yr - $360K/yr
10+ years expCentene Corporation is transforming the health of communities one person at a time. The Vice President of Information Technology will oversee department staff, develop budgets, and coordinate organizational plans while driving modernization initiatives including automation and AI-enabled support.
Hospital & Health Care
Responsibilities
Oversee department staff including hiring, performance management and career development to ensure alignment with defined goals
Develop budgets and priorities, ensuring plans and resource allocations are consistent with those budgets and priorities
Coordinate for the plans and activities of the organization with senior leaders inside and outside IT, as well as strategic suppliers
Anticipate and analyze the needs of customers and recommend and develop priorities for feasibility studies, systems design, and implementation to develop new and modify the company’s information processing systems and policies and procedures
Define and execute the enterprise strategy for End User Service Desk, Support modernization, Advanced Support and 3rd party Level 1 service desk delivery
Drive modernization initiatives including automation, AI enabled support, and proactive digital experience capabilities
Lead long term planning for workforce, tools, service capabilities, and financial investments across Service Desk, Advanced Support, Support Relations, Technology Currency and Tech Ops Power Business Intelligence strategies
Integrate AI driven automation into operations, improving efficiency, resolution accuracy, and service outcomes
Advise executive leadership on technology experience, operational risk, and modernization opportunities for responsible areas
Lead end-to-end delivery of all end user technology services (Service Desk, advanced support, technology currency, TechOps compliance and Power BI governance
Set operational KPIs, dashboards, service health reporting, and continuous improvement programs
Build a culture focused on customer experience, accountability, and continuous improvement. Drive cultural evolution and maturity
Drive talent development, succession planning, and organizational readiness for AI enhanced operating models
Develop talent through coaching, succession planning, and workforce strategy
Align organizational structure to support scale, modernization, and service
Partner cross functionally with Security, Infrastructure, HR, Enterprise Architecture, and business units to ensure service transition and adoption
Communicate service performance, AI adoption outcomes, risks, and strategic initiatives to senior leadership
Govern major vendor partnerships (service desk providers and currency technology vendors)
Review performance and hold partners accountable for SLAs and experience outcomes, proactively work with partners to avoid end user interruptions
Integrate partner capabilities into operational and strategic roadmaps
Lead adoption of AI powered support, automation, and digital experience monitoring technologies
Evaluate emerging technologies and develop business cases for adoption in the Service Desk, Advance Support and Technology Currency space
Ensure compliance with regulatory, security, and operational standards
Drive cost optimization through automation, vendor management, and lifecycle planning
Manage partnerships with AI technology providers, ensuring alignment with enterprise objectives and governance requirements
Integrate partner AI capabilities into the operational and strategic roadmap
Lead the design, development, and deployment of AI agents, copilots, and automated workflows supporting all teams within your organization
Identify and prioritize AI use cases, ensuring measurable value, reduced manual effort, and improved user experience
Lead the modernization of workforce tools, self-service capabilities, and digital experience monitoring
Ensure agents produce consistent, compliant, and reliable responses based on authoritative content sources
Manage business continuity, resiliency planning, and audit readiness
Demonstrated leadership of enterprise end user technology ecosystems including experience with emerging technologies like AI and AI Agents
Deep experience with ITIL/ITSM, large service desk operations, and major incident management
Proven success leading cross functional engineering, support, and operations teams
Strong financial acumen and vendor management experience
Ability to drive culture evolution in a large enterprise organizations and drive maturation of individuals in the large enterprise
Experience with enterprise digital experience management (e.g., Nexthink)
Experience with enterprise customer support platforms, integrating AI agents and maintaining accuracy and relevance of information delivered
Background in automation, AI assisted support, ServiceNow development/governance
Executive level communication and stakeholder alignment skills
Success leading modernization efforts in a distributed, hybrid workforce environment
Apply process and business expertise to impact business results
Qualification
Required
Bachelor's Degree in Computer Science, MIS, related field or equivalent experience required
10+ years of diverse IT experience required
Previous experience managing staff, including hiring, training, managing workload and performance
Demonstrated leadership of enterprise end user technology ecosystems including experience with emerging technologies like AI and AI Agents
Deep experience with ITIL/ITSM, large service desk operations, and major incident management
Proven success leading cross functional engineering, support, and operations teams
Strong financial acumen and vendor management experience
Ability to drive culture evolution in a large enterprise organizations and drive maturation of individuals in the large enterprise
Experience with enterprise digital experience management (e.g., Nexthink)
Experience with enterprise customer support platforms, integrating AI agents and maintaining accuracy and relevance of information delivered
Background in automation, AI assisted support, ServiceNow development/governance
Executive level communication and stakeholder alignment skills
Success leading modernization efforts in a distributed, hybrid workforce environment
Apply process and business expertise to impact business results
Benefits
Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
A flexible approach to work with remote, hybrid, field or office work schedules
Company
Centene Corporation
Centene Corporation is a leading healthcare enterprise committed to helping people live healthier lives.
10001+ employees
H1B Sponsorship
Centene Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Beth Johnson
President and CEO, Coordinated Care
Clyde White
President & CEO (New Hampshire Healthy Families)
Recent News
Business Journals
2024-05-06
FierceHealthcare
2024-04-28
Company data provided by crunchbase