Locality · 16 hours ago
Client Success Manager - Programmatic
New York, NY
Full-time
Onsite
Mid Level
$60K/yr - $85K/yr
3+ years expLocality is a company focused on enhancing customer success in the programmatic sales domain. They are seeking a Client Success Manager to support their Programmatic Sales function by managing client relationships, optimizing campaigns, and ensuring customer satisfaction and loyalty.
Commercial Real EstateNon ProfitReal EstateRental Property
Responsibilities
Own the day-to-day management of PMP & PGs, managing a portfolio of clients and ensuring that all are performing and pacing optimally by acting as the primary point of contact for any issues or escalations
Partner with Client Success, Programmatic, the broader Streaming digital sales and planning teams to construct and deliver curated inventory proposals to interpret and respond to client RFP & RFI requests
Manage and optimize existing campaigns, leveraging key campaign performance dimensions relative to client goals and business KPI's
Partner with the campaign activators to provide recommendations on potential enhancements based on client feedback and personal experiences with a primary focus on campaign execution and revenue growth
Facilitate new deal set ups in partnership with Ad Operations; owning pacing, delivery, and optimizations
Proactively identify, upsell, and cross-sell opportunities, collaborating with Direct Sales and Programmatic Sales
Support Account Executives and the Programmatic team to prepare insights, reports, and strategic recommendations to show ROI and value delivered
Monitor client health, satisfaction, and engagement metrics; escalate risks and mitigate churn
Provide campaign insights, optimization recommendations, and best practices to drive client outcomes
Meet or exceed growth targets through renewal and expansion efforts and ensure clients realize measurable value from Locality’s products
Maintain accuracy of CRM data and other systems together with Account Executive counterparts for forecasting, order management, and reporting
Works with team on development of reporting dashboards; ensures clean, accurate, and actionable client reporting
Qualification
Required
3–5+ years' experience in digital media, customer success, account management, or advertising
1-2+ years' experience working in FreeWheel's Programmatic Module and/or Magnite or similar platform
Knowledge of OTT/CTV platforms, programmatic industry, digital advertising strategies, and performance measurement
Strong relationship-building skills with the ability to influence senior client stakeholders
Ability to suggest content packages that align with a client's goals
Documented record of achieving growth or retention goals in a media/advertising role
Analytical mindset with the ability to interpret campaign data and provide actionable insights
Preferred
Bachelor's degree in marketing, business, advertising, or related field preferred
Benefits
Health care benefits
Retirement benefits
Paid days off
Company
Locality
Locality is an organization that supports the local community.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase