Percepta · 18 hours ago
French Bilingual Digital Communication Specialist
United States
Full-time
Remote
Entry Level
$15/hr - $17/hr
1+ years expPercepta is a company that specializes in creating customer loyalty across the globe. As a French Bilingual Digital Communication Specialist, you will be responsible for providing exceptional customer service through various digital communication channels while fostering a positive customer experience.
Customer ServiceOutsourcing
Responsibilities
Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including:
Accurately respond to customer inquiries through instant messaging software
Utilize available resources to respond to customer inquiries
Correspond with customers via mail, if working the Correspondence contact stream as needed
Outbound phone calls to customers and dealerships on occasion
Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids
Meet all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives
Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers and keeps all customer commitments
Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information
Actively participate in team meetings, shares knowledge and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning
Complete additional tasks / projects as needed
Maintain professional working relationships
Qualification
Required
High School Diploma required
1-2 years' customer service experience, preferably in a contact center operations environment
Must be fluent in French and English – written and verbal
Must possess excellent decision making and problem-solving skills
Ability to maneuver through various systems to provide the customer accurate information
Displays professionalism and positive attitude to develop and nurture prospect relationships
Ability to effectively communicate with customers, managers and co-workers
Demonstrate self-motivation and results-orientation
Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities
Willingness to take on new assignments
Reliability; follow a logical, analytical approach to business conversations and chat dialogue
High level of trust and integrity
Exercise good judgment
Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision
Ability to build strong professional relationships and adapt approach to different management styles
Must be able to multi-task
Knowledge of call center environment
Preferred
Associates degree or 2 + years college coursework completed preferred
Benefits
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
Company
Percepta
Percepta is a global, contact services company that builds customer loyalty.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashlynn Woods
Global Employee Experience Partner
LaSandra Johnson
Human Resources Business Partner II
Recent News
2025-10-06
2025-08-25
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