Oneida Innovations Group · 21 hours ago
Director of IT Operations & Application Support
Verona,NY,US
Full-time
Onsite
Director/Executive
$150K/yr - $190K/yr
10+ years expOneida Innovations Group is seeking a strategic enterprise IT leader to serve as the Director of IT Operations & Application Support. This role involves overseeing the operational maturity of enterprise technology operations, ensuring high availability and performance of critical systems, and leading a diverse portfolio of applications while modernizing service delivery through automation and proactive operations.
Cyber SecurityNetwork SecurityTelecommunications
Responsibilities
Provide enterprise-level operational and governance leadership for IT Operations, a 24/7 Technical Operations Center (TOC), Help Desk, Customer Support, Computer Engineering, and Application Support teams
Ensure high availability, performance, and resilience of mission-critical systems operating 24/7
Act as the senior escalation point for major incidents, driving calm, structured resolution and executive-level communication
Own and continuously evolve IT Service Management (ITSM) practices, including incident, problem, change, and request management
Champion automation, monitoring, and proactive operations to reduce incidents and improve mean time to resolution
Define and track service performance metrics, SLAs, and operational health indicators
Lead end-to-end operational ownership for a large and diverse portfolio of approximately 250 gaming and enterprise applications
Partner with development, infrastructure, security, legal, compliance, audit, and vendors to ensure applications are production-ready, secure, compliant, and audit-ready
Guide operational readiness for upgrades, migrations, and new technology rollouts
Lead and develop multiple layers of management, setting clear expectations and accountability
Create career pathways, mentoring, and succession plans for technical and operational leaders
Foster a culture of ownership, service excellence, collaboration, and continuous improvement
Work closely with executive IT leadership and business stakeholders to align operations with enterprise strategy
Translate business needs into scalable operational capabilities
Provide clear, data-driven reporting on service performance, risks, and improvement initiatives
Ensure direct accountability for compliance with regulatory requirements, security standards, internal controls, and audit obligations-especially within gaming and hospitality environments
Lead operational risk management, disaster recovery, and business continuity planning
Manage budgets, forecast capacity needs, and oversee vendor relationships and contracts
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, MIS, Business, or equivalent experience
10+ years of progressive IT experience, including 5+ years leading enterprise IT operations or application support organizations with regulatory and compliance responsibilities
Proven experience managing large, multi-team enterprise environments (50+ staff) with 24/7 support requirements and formal governance expectations
Strong background in IT service management, enterprise operations leadership, incident response, and operational governance
Experience managing complex budgets and vendor relationships
Ability to communicate clearly with both technical teams and executive stakeholders
Preferred
Experience in gaming, hospitality, resort, or other highly regulated industries
Exposure to large application ecosystems and enterprise platforms
ITIL or other IT service management training or certification
Experience supporting multi-property or enterprise-scale operations
Benefits
Relocation Package available
Company
Oneida Innovations Group
Oneida Innovations Group is an IT consulting firm that offers cybersecurity, networking, telecom, and system integration services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase