MultiCare Health System · 17 hours ago
EZ Call System Administrator
Tacoma, Washington
Full-time
Onsite
Mid Level
$108K/yr - $155K/yr
3+ years expMultiCare Health System is dedicated to the health and well-being of the communities it serves. The System Administrator for the EZ-Call scheduling platform is responsible for the configuration, maintenance, and support of the clinical scheduling environment, ensuring accurate provider schedules and integration with other systems.
Health CareInformation TechnologyMedicalPrimary and Urgent Care
Responsibilities
Serve as the primary administrator for the EZ-Call scheduling platform, including user provisioning, permissions management, and schedule template creation
Configure call schedules, rotations, shift types, coverage rules, and departmental scheduling logic
Maintain system settings, calendars, message templates, notifications, and escalation workflows
Ensure EZ-Call is configured in alignment with organizational policies, compliance standards, and department-specific needs
Partner with department schedulers, clinical leadership, and service line managers to collect scheduling requirements and ensure accuracy of published schedules
Troubleshoot scheduling conflicts, assignment errors, and system logic issues
Manage the monthly/quarterly schedule lifecycle: build, review, publish, and audit
Monitor change requests and ensure that schedule updates flow through the EZ-Call platform correctly
Oversee data feeds from EZ-Call into Simpliphy, Workday, or other systems as appropriate
Ensure data accuracy for call pay, stipends, and shift-based or productivity-based compensation models
Validate reports and extracts to confirm hours, call coverage, and assignment logs match compensation rules
Work with IS&T and Provider Compensation to troubleshoot integration failures or discrepancies
Create and maintain dashboards, custom reports, and analytics related to provider coverage, call distribution, workload, and compliance
Provide data extracts to HR, Finance, Operations, or Quality departments as needed
Analyze trends to support staffing models, compensation equity reviews, and operational decision-making
Provide Tier 1–2 support to schedulers, physicians, and administrative staff
Develop user guides, SOPs, and training documentation for scheduling workflows
Facilitate onboarding training for new users and refresher training for existing teams
Serve as the primary liaison to the EZ-Call vendor for escalated support and enhancement requests
Conduct periodic audits of schedules, user access, and system configurations to ensure standardization and accuracy
Maintain a governance framework for schedule ownership, change control, and system updates
Participate in regulatory and compliance reviews (e.g., CMS, labor rules, on-call coverage documentation)
Identify opportunities to streamline scheduling workflows and reduce manual effort
Assist clinical departments in optimizing schedule templates and coverage models
Evaluate new EZ-Call features and enhancements; coordinate upgrades and testing
Lead or support projects related to provider compensation modernization, scheduling automation, or workforce technology improvements
Qualification
Required
Bachelor's degree in Information Systems, Business Administration, Healthcare Administration, or related field (or equivalent experience)
Minimum (3-5) years of experience in system administration, healthcare scheduling, or provider operations
Understanding of call schedules, clinical coverage models, or provider compensation structures
Strong analytical skills and experience with data validation and reporting
Excellent communication skills and demonstrated ability to work with providers and cross-functional teams
Preferred
Experience administering the EZ-Call platform or similar tools (QGenda, Lightning Bolt, Kronos, Amion, etc.)
Exposure to provider compensation models, payroll processes, or HRIS/ERP data integrations
Knowledge of SQL, Excel, BI tools, or reporting platforms
Experience in hospital operations, medical group administration, or health IT
Benefits
Competitive tuition assistance
Generous PTO
Code Lavender
Employee Assistance Programs
Medical
Dental
Retirement benefits
Company
MultiCare Health System
Multicare Health System operates as a not-for-profit health care organization.
10001+ employees
H1B Sponsorship
MultiCare Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (56)
2024 (53)
2023 (44)
2022 (7)
2021 (11)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
James Lee
Executive Vice President, Population Based Care & Chief Financial Officer
Recent News
2025-12-24
Fierce Healthcare
2025-10-27
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