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Comcast · 8 hours ago

IT Support Analyst - Xfinity Mobile Arena

Philadelphia, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Comcast is a Fortune 30 global media and technology company, seeking an IT Support Analyst to ensure effective operation, support, and maintenance of desktop systems and IT assets. The role involves providing advanced technical support to end-users, resolving issues, and delivering high-quality service across the enterprise.

InternetTelecommunicationsTVVideoWeb Hosting

H1B Sponsor Likely

Responsibilities

Provide technical support to Comcast Spectacor employees and vendors experiencing issues with endpoints and associated applications on the Comcast Enterprise Network and Spectacor Arena Network

Responsible for issue intake via phone and email for all technical issues reported by Comcast Spectacor. Responsible for proper documentation, routing and, when applicable, resolution of the issue

Create technical and end user documentation for common issues

Deliver white glove support to end-users, ensuring high-quality service and responsiveness

Manage IT assets, including inventory tracking, procurement coordination, and lifecycle management

Collaborate with cross-functional teams to ensure seamless integration of desktop systems, enterprise applications, and network connectivity support

Maintain accurate documentation and contribute to continuous improvement of support processes

Support and manage user accounts via Active Directory and Azure

Participate in IT projects such as system upgrades, migrations, and deployments

Coordinates with vendors for hardware parts/repairs/replacements

Collaborates agents, both internal and external, to resolve issues

Provides consultation services for users with problems or new tasks and formulates solutions

Support and troubleshoot company compliance and hardening policies on company devices such as iOS, Windows, and Mac OS devices

Participate in on-call rotation for after-hours support

Qualification

IT TroubleshootingTechnical SupportActive DirectoryCompTIA A+Networking ConceptsProblem ResolutionCustomer ServiceCollaborationTeamwork

Required

Associate's Degree

2-5 Years of relevant work experience

Strong problem-solving skills

Excellent communication abilities

Solid understanding of desktop technologies and IT service delivery

Provide technical support to Comcast Spectacor employees and vendors experiencing issues with endpoints and associated applications on the Comcast Enterprise Network and Spectacor Arena Network

Responsible for issue intake via phone and email for all technical issues reported by Comcast Spectacor

Responsible for proper documentation, routing and, when applicable, resolution of the issue