City of Bay City, Michigan · 1 day ago
Account Customer Service Specialist
Bay City,MI,US
Full-time
Onsite
Entry Level
1+ years expThe City of Bay City, Michigan is seeking an Account Customer Service Specialist to join their Fiscal Services Department. The role involves performing complex research for collections on delinquent taxes and utilities, assisting in resolving customer service problems, and managing various accounting functions.
Government Administration
Responsibilities
Assists and monitors the collection of all City revenues including taxes, fees, utility service charges, permits, special assessments, and related sources; oversees the issuance of City receipts
Monitors and assists various staff assignments, including but not limited to, city collection policies and procedures
Provide support for daily functions of balancing receipts and making the necessary bank deposits in approved depositories
Assists in the resolution of difficult customer service problems and collection issues related to tax and utilities
Be able to develop and recommend procedures to clarify or describe standard practices; design or improve forms to expedite procedures
Participate in various meetings and present and/or gather data to assist management in making administrative and operational decisions
Ensures proper procedures are followed and assists in complex customer inquiries regarding account status and rates
Provides Automatic Metering Infrastructure (AMI) support
To assist and perform all duties of the Senior Shuts/Collection Clerk
Manage Red Flag Rules to prevent possible identity theft or the misuse of customer accounts
Assists Treasurer with the reporting and collection of Payment in Lieu of Tax - PILT, mobile home specific taxes, jeopardy tax assessments and other taxes
Performs other job duties as assigned
Qualification
Required
Knowledge and skills in office and computer operation and word processing, spreadsheets, project management and presentation software including but not limited to Microsoft Office applications, New World System and BS&A
High degree of verbal and written communication skills including report writing, telephone etiquette and public presentation skills
Knowledge and application of pertinent federal, state, and local laws, codes and regulations as well as department policies and procedures
Ability to problem solve with good communication and listening skills
Ability to work effectively under stress and changes in work priorities
Ability to obtain information from all relevant sources
Ability to maintain strict confidentiality
Ability to maintain a high level of attendance on the days and times scheduled
Ability to take leadership and give directions to employees of the department
The ability to work tactfully and in a positive manner with co-workers, other city departments and other public and private entities
Bachelor's degree with an emphasis in Business Administration or a minimum of one (1) year experience in an administrative capacity which includes accounts receivable/payable, banking, cash handling and accounting experience
Possess and maintain a valid State of Michigan Driver's License
Company
City of Bay City, Michigan
Local Unit of Government located in Bay County, Michigan and a part of the greater Great Lakes Bay Region.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase