GHP Management · 1 hour ago
RESIDENT EXPERIENCE SPECIALIST
Los Angeles, CA
Full-time
Onsite
Entry Level
$19/hr - $20/hr
1+ years expGHP Management Corporation is seeking a Resident Experience Specialist to enhance leasing and customer care activities. The role involves serving as the primary point of contact for residents and prospective residents, ensuring exceptional customer experiences and fostering community engagement.
Property DevelopmentProperty ManagementReal Estate
No H1B
Responsibilities
Provide a memorable leasing experience for prospective residents through personalized tours
Assist with prospect inquiries, application process, and move-in procedures
Work closely with the General Manager and Service teams to ensure a welcoming move-in experience
Demonstrate service excellence, aligning with company values and policies
Act as the first point of contact for resident inquiries, service requests, and concerns
Mediate conflicts and provide alternative solutions to enhance resident satisfaction
Efficiently handle resident requests, complaints, and contribute to resident retention efforts
Demonstrate service excellence through company values and initiatives
Maintain knowledge of community features and benefits, showcasing them during the sales process
Implement creative campaigns, continuous outreach, and social media management
Create a pipeline of prospects through lead follow-ups and tailored updates
Adhere to sales and occupancy goals, staying informed about competitive properties
Plan and host community events to enhance resident engagement
Conduct outreach to foster new leads
Assist with designing flyers, brochures, and other collateral as needed
Utilize social media outlets for resident engagement
Contribute to the resident renewal process by presenting renewal options
Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures (e.g. Fair Housing guidelines, renter’s insurance policy, lease forms and agreements, etc.)
Ensure ‘model’ and target apartments are ready for show, following GHP hospitality standards
Organize resident and property files and input information into Yardi accounting system
Contribute to the cleanliness and curb appeal maintenance of the property
Conduct compliance inspections and prepare notices for residents as instructed
Generate and follow up on maintenance work orders, ensuring effective communication with residents
Qualification
Required
Desire to deliver exceptional resident experiences in a fast-paced, high-energy environment
Personable, positive, team-oriented mindset
Ability to multitask, work independently, and manage competing priorities
High school diploma or equivalent experience
1-3 years' practical experience in sales or customer relations
Strong interpersonal communication skills
Ability to resolve conflict and be solution oriented
General computer skills required
Valid Driver's License
Must pass background and drug test screening
May require driving golf cart
Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
Constantly positions self to bend, stoop, reach, lift
Occasionally lift/move/carry up to 25lbs with/without assistance
Frequently lift/move/carry 5lbs
Constantly communicate, converse and exchange information with coworkers, vendors, residents, and visitors
Ability to remain in a stationary position for extended periods of time
Ability to observe details at close range (within a few feet of the observer)
Constantly operates computer, 10-key and other office productivity machinery
Constantly works in low to moderate noise levels
Constantly works in outdoor weather conditions
Reading
Writing
Ability to communicate clearly
Ability to deal with complex issues
Attention to detail
Must have unrestricted work authorization to work in the United States
Must be willing to submit to a background investigation
Preferred
Knowledge of Fair Housing preferred
Benefits
Fully paid medical insurance available to employees along with dental, vision.
Flexible spending account
Life/AD&D insurance
Pet insurance
Employee Assistance Program
TicketsAtWork
Free onsite parking
Company
GHP Management
GHP Management provides property management and real estate management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Janelle Braverman
Talent Engagement Partner
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