North Carolina State University · 16 hours ago
Technology Support Analyst
Triangle Area
Full-time
Hybrid
Entry Level
$50K/yr - $55K/yr
1+ years expNorth Carolina State University is seeking a Technology Support Analyst to join their Information Technology & Engineering Computer Services department. This role involves providing front-line technical assistance and customer service, serving as the primary point of contact for clients, and managing support incidents and tasks to ensure a positive experience for clients and partners.
EducationNon ProfitUniversities
Responsibilities
Communicating effectively with clients of varying technical backgrounds to assess and resolve support needs
Prioritizing and managing support incidents, tasks, and projects in alignment with Standard Operating Procedures
Providing Tier 1 onsite support at the assigned location and assisting with remote support for all campus sites
Troubleshooting network, hardware, software, and audiovisual issues and independently resolving problems using available resources
Configuring and maintaining endpoints, security settings, and software via Active Directory, Group Policies, Microsoft Endpoint Configuration Manager, and Jamf
Supporting computer lab technology, including desktops, printers, and peripherals
Participating in client-facing and technical improvement projects as a project manager or team member
Maintaining accurate documentation in ServiceNow, Google Workspace, and Knowledge Base systems
Assisting in training and mentoring Tier 1 staff and Student Technicians
Other duties as assigned
Qualification
Required
Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience
All degrees must be received from appropriately accredited institutions
Valid NC Driver's License required No
Preferred
Experience with endpoint management tools, including Microsoft Endpoint Configuration Manager (SCCM) and Jamf, for software deployment, device configuration, policy management, and creating queries or reports
Proficiency in Linux system configuration and troubleshooting (e.g., Ubuntu, RHEL)
Demonstrated skill in Incident Management, preferably using ServiceNow or a comparable ITSM platform
Experience applying project management practices to plan, track, and execute technical or client-facing projects
Experience training, mentoring, or supporting team members in technical processes or tools
Benefits
Medical , Dental , and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
Childcare benefits
Wellness & Recreation Membership
Wellness Programs
Company
North Carolina State University
North Carolina State University is an educational institution that offers graduate and undergraduate programs.
10001+ employees
H1B Sponsorship
North Carolina State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (211)
2024 (134)
2023 (164)
2022 (106)
2021 (90)
2020 (108)
Funding
Current Stage
Late StageTotal Funding
$60.84MKey Investors
National Institute of Food and AgricultureNational Safety CouncilBezos Earth Fund
2024-06-26Grant· $0.27M
2024-06-13Grant· $0.05M
2024-05-31Grant· $30M
Leadership Team
Marshall Brain
Director
Recent News
2026-01-23
2026-01-06
Company data provided by crunchbase