Palo Alto Networks · 19 hours ago
Principal Product Manager, Services
Santa Clara, CA
Full-time
Onsite
Senior Level, Lead/Staff
$171K/yr - $277K/yr
6+ years expPalo Alto Networks is dedicated to protecting our digital way of life through innovative technology. We are seeking a talented and execution-focused Principal Product Manager for Services to own the entire lifecycle of service offerings, driving data-based decisions and demonstrating cross-functional leadership to enhance product adoption and customer success.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
No H1B
Responsibilities
Design, build, and launch profitable service offerings for Customer Support, Professional Services, and Customer Success to drive product adoption and customer value realization
Develop comprehensive business cases for new service initiatives, including AI-powered solutions, assessing market opportunity, competitive landscape, and pricing strategies to ensure business viability
Lead the end-to-end service introduction process from concept to launch, securing leadership buy-in and influencing cross-functional stakeholders including Product, Engineering, Sales, and Marketing
Establish and track key success metrics, using a data-oriented approach to drive continuous improvement and optimization of service offerings
Act as a catalyst for transformative change, applying strategic thinking and program management skills to execute on key initiatives that drive significant business impact
Collaborate with Product Marketing to create customer-facing collateral and internal sales enablement materials that clearly communicate the value proposition of your services
Proactively work with product teams to align the services roadmap with product releases, ensuring timely updates and continued relevance of service offers
Qualification
Required
Bachelor's degree with 8 years of experience in services product management, or Master's degree with 6 years of experience, or a PhD with 3 years of experience
Minimum 3 years of experience in product management for support services, professional services, or customer success
Demonstrated ability to create service offer strategy and plans based on market analysis and customer needs
Strong verbal and written communication skills with the ability to create and deliver presentations to all levels of the organization
Deep knowledge of customer needs, market trends, and the competitive landscape
Preferred
MBA is highly preferred
Direct experience in the SaaS and/or Enterprise software industry
Hands-on experience with the design and execution of AI solutions, Professional Services, or Customer Success offerings
Experience in project management and overseeing large-scale business transformations
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-22
The Motley Fool
2026-01-22
Company data provided by crunchbase