Truist · 19 hours ago
Director of Journey Architecture and Business Relationship
Charlotte, NC
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expTruist is committed to transforming client and teammate experiences through human-centered design and data-driven insights. The Director of Journey Architecture and Business Relationship will lead cross-functional teams to enhance client journeys and drive strategic initiatives while maintaining strong partner relationships.
BankingFinanceFinancial Services
Responsibilities
Provide solution guidance and experience leadership while maintaining ongoing partner relationships to understand needs, goals, and deliver tailored solutions
Manage and direct cross-functional teams (Business Relationship Team) to define and vet solutions and experience improvements
Collaborate with program sponsors and senior management to ensure successful understanding and prioritization of initiatives
Facilitate the prioritization of initiatives based on enterprise strategy, LOB imperatives, and client needs
Coordinate with partners to create a cohesive narrative about the strategy and value delivery of experiential enhancements
Facilitate regular reporting to partners on progress, risks, and key performance indicators (KPIs). Serve as first responder for questions from partners on these items and facilitate escalation to SMEs, where appropriate
Act as end-to-end experience product or initiative owner for assigned journeys driving from problem definition to ideation to creation and socialization of recommended actions
May lead a team of Journey architects and Service Designers that will define, design and prioritize recommendations that enhance the client journey. Teams will develop strategies by analyzing qualitative and quantitative data about client and teammate experiences, and developing new concepts and innovations. Solutions can take the form of improvements in interactions, features, processes, or communications
Partner with segment leaders, platform owners, product owners, marketing partners, finance and others to define, design, develop the business cases to implement experiences and help shape the Truist strategy through journeys
Lead reviews with leadership on Journey recommendations and shepherd recommendations for socialization and prioritization with Business Relationship Team
Qualification
Required
10–12 years of business experience, including:
Demonstrated leadership in strategy, product, client journey management, and/or service delivery
Management and/or consulting experience, especially in a matrix management environment
Experience in Agile environments and process improvement methodologies (e.g., Design Thinking, Zero-Based Design)
Strong strategic thinking, business judgment, and analytical skills
Outstanding communication, interpersonal, and influencing skills
Proven ability to operate independently, lead teams, and drive change in large, complex organizations
Strong experience in innovation, automation, and business case creation
Preferred
Experience in regulated industries and top consulting firms
Passion for digital, mobile, and innovative technologies
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
Vacation
Sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2026-01-16
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