Cook Systems · 6 hours ago
Manager, Production Support
Greater Orlando
Full-time
Onsite
Mid, Senior Level
7+ years expCook Systems is a certified veteran-owned IT consulting firm that partners with Fortune 500 enterprises to deliver technology solutions. They are seeking an experienced Production Support Manager to lead daily operations, develop policies for efficient production support, and ensure high availability and service level attainment through collaboration with IT and business unit personnel.
Information ServicesInformation Technology
Responsibilities
Manage the daily operations of the Production Support group, ensuring seamless production and operations support
Develop and implement policies and procedures for efficient production support, including operator training and data center scheduling
Monitor and report all production outages, ensuring timely resolution and communication
Perform proactive analysis to identify factors impacting high availability and service levels
Collaborate with IT and business unit personnel to align production support activities with business objectives
Manage and mentor supervisors, project leaders, and technical staff in the Production Support group
Lead multiple complex projects as a project leader and subject matter expert
Qualification
Required
Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience
A minimum of 7 years of IT work experience, including managing teams responsible for production and operations support
In-depth knowledge of computer operations, monitoring and control, systems recovery, and production processing control
Middle-level management experience in data center operations
Experience working under general direction of senior-level management
Proven ability to manage and mentor supervisors, project leaders, and technical staff
Strong analytical and problem-solving skills with a proactive approach
Benefits
Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.
Company
Cook Systems
Cook Systems is an information technology and services company.
201-500 employees
H1B Sponsorship
Cook Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (3)
2022 (2)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
W
Wayne Cook
Chairman, founder
Company data provided by crunchbase