Client Suport Associate jobs in United States
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Payabli · 9 hours ago

Client Suport Associate

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Payabli is a Fintech company focused on enabling software companies to integrate payments into their business models. The Client Support Associate will provide exceptional customer service, manage support inquiries, and collaborate with various teams to enhance customer satisfaction and loyalty.

Developer APIsFinancial ServicesFinTechPaymentsSoftware

Responsibilities

Be the front line of the Client Support Team
Answer inbound support inquiries
Engage with clients via ticketing system
Ticket Resolution
Respond to and resolve inbound partner support tickets
Respond to and resolve inbound merchant support tickets
Triage, document, and escalate tickets to internal teams as necessary
Maintain SLAs and track status of all assigned tickets
Maintain customer records and changes
Contribute to external communication library
Identify common issues and collaborate with teams for resolution
Work closely with CSMs to ensure seamless handoffs and shared context
Work closely with Engineers/Technical Support teams
Work closely with Onboarding/Risk/Compliance

Qualification

Customer support experienceTicketing systems experienceProblem-solving skillsWritten communication skillsFinancial software exposureInterpersonal skillsTeam collaboration

Required

1+ year in a customer support, help desk, or IT support role or comparable customer-facing role
Problem-solving and written communication skills
Excellent communication and interpersonal skills, with an eagerness to communicate with clients and individuals daily
Experience with ticketing systems (Zendesk, Freshdesk, etc.)

Preferred

Exposure to financial software or payment systems is a plus

Benefits

Flexible PTO
Medical, dental, & vision insurance, 401K, HSA, pre-tax savings programs.
Monthly education fund to spend on anything that enhances your skills or gets you one step closer to your passion goals.

Company

Payabli

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Payabli is a payments infrastructure and monetization platform that helps software companies integrate payments into their business models.
dateFounded in 2020
location
Miami, Florida, USA
people-size11-50 employees
web-link
https://www.payabli.com

Funding

Current Stage
Growth Stage
Total Funding
$68.05M
Key Investors
QED InvestorsTTV CapitalFika Ventures
2025-06-17Series B· $36M
2024-06-25Series A· $20M
2023-03-15Seed· $8M

Leadership Team

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Joseph Elias Phillips
Co-Founder
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Andrea Vega Montes
Executive Assistant to Founders
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Recent News

PR Newswire
Smartwebs Partners with Payabli to Power Payment Distribution and Expand Accounts Payable Capabilities
2025-11-19
SEC Filings
UNITED STATES SECURITIES AND EXCHANGE COMMISSION
2025-09-12
Refresh Miami
Payabli’s fintech story began in a Miami salsa club
2025-08-26
Company data provided by crunchbase