Duke University · 1 day ago
Patient Service Associate- Duke Lake Norman Internal Medicine
Mooresville, NC, US, 28117
Full-time
Onsite
Entry Level
1+ years expDuke University is committed to compassionate care and is seeking a Patient Service Associate for their Lake Norman Hospital in Mooresville, North Carolina. The role involves coordinating daily clinic preparations, managing patient check-ins and check-outs, and providing excellent customer service to enhance patient experiences.
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Responsibilities
Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient checkin/out, charge posting, cash management and patient appointment scheduling
Prepare for clinic visits by reviewing next day patients and completing next day preparation activities
Enter pre-visit orders and prepare new patient charts
Pick up X-rays, office charts, medical records, reports, petty cash and collections bag
File history sheets, ancillary reports and all other required patient record documentation
Return medical records
Attach HIPPA/Medicare documents to the encounter forms
Check-in patient upon arrival in the practice
Identify correct patient information in Maestro Care
Verify patient demographic data
Edit Maestro Care as needed
Accurately identify the appropriate account for patient visit
Present and educate patients on required forms and obtain signature as required by policy and procedure
Completes all Maestro Care check-in files and manage all appropriate alerts
Collect and post co-payments and balances on accounts due
Imprint all patient specific chart documents and requisition/transmittal documents
Copy, file and distribute insurance cards as indicated by procedure
Coordinate all labs/procedures as requested
Maintain private physician office charts
Prepare encounter forms
Investigate and account for missing encounter forms
Audit encounter forms for completeness and accuracy before batching
Batches encounter forms or charge posting in Maestro Care
Schedule tests and procedures
Complete and distribute ancillary service requisitions
Explain billing to patients according to PRMO credit and collection policies
Determine the amount of cash to be collected based on insurance plan
Check-out patients
Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures
Answer telephone, take and deliver messages to physicians, nurses and others
Report obtained medical information from patients and referring physicians accurately, completely and timely
Disseminate messages according to practice communication standards
Qualification
Required
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field
Experience in effectively coordinating multiple tasks or activities
Strong verbal and written communication
Basic PC and data entry skills
Knowledge of medical terminology and telephone etiquette
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others
Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
Company
Duke University
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines.
10001+ employees
H1B Sponsorship
Duke University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (274)
2024 (232)
2023 (202)
2022 (195)
2021 (148)
2020 (121)
Funding
Current Stage
Late StageTotal Funding
$71.15MKey Investors
North Carolina Biotechnology CenterUS Department of EnergyGlaucoma Research Foundation
2023-02-17Grant· $0.11M
2022-09-19Grant
2022-03-09Grant· $0.05M
Leadership Team
Barry Myers
Professor and Director
Dan Ariely
Professor
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