Leidos · 7 hours ago
Help Desk Tier 2/ Help Desk Tier 3
Orlando, FL
Full-time
Onsite
Mid, Senior Level
$59K/yr - $107K/yr
2+ years expLeidos is a leading technology company supporting the Department of the Air Force with multiple openings for Help Desk Tier 2 and Tier 3 personnel. The role involves incident analysis, threat hunting, network monitoring, and escalation management to ensure the security and efficiency of operations.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Works under moderate supervision for routine tasks
Review day-to-day planned activities and shift tie in to understand system status and ongoing efforts
Attend daily briefings/meetings to discuss threats, updates, and operational goals
Verify operational status of security tools
Ensure logs and alerts are being ingested properly into monitoring platforms
Analyze escalated incidents from Tier 1
Prioritize incidents based on severity and potential impact
Has substantial understanding of job requirements and overall function
Document all actions taken during shift and prepare detailed artifacts to support stakeholders
Update policies and procedures based on lessons learned
Incident Analysis and Response - Perform in-depth analysis of security incidents escalated from Tier 1, Investigate and respond to complex network and security threats, including malware, phishing, and intrusion attempts. Conduct root cause analysis to identify vulnerabilities and recommend mitigation strategies
Threat Hunting - Proactively search for indicators of compromise (IoCs) and advanced persistent threats (APTs) within the network. Utilize threat intelligence feeds and tools to identify emerging threats and assess their impact on the organization
Network Monitoring - Monitor network traffic and system logs for anomalies and suspicious activities. Use advanced tools such as SIEM (Security Information and Event Management) platforms to correlate events and detect patterns
Escalation Management - Act as the escalation point for unresolved issues from Tier 1. Escalate critical incidents to Tier 3 or management when necessary, providing detailed documentation and analysis
Vulnerability Management - Conduct vulnerability assessments and scans using tools like Nessus, Qualys, or OpenVAS. Collaborate with IT teams to remediate identified vulnerabilities and ensure compliance with security policies
Incident Documentation - Maintain detailed records of incidents, including timelines, actions taken, and resolution outcomes. Prepare post-incident reports and lessons learned documentation
Qualification
Required
Bachelors Degree in Computer Science, Information Technology, Cybersecurity, Network Engineering or equivalent with 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience
Active and current Secret with ability to obtain and maintain TS/SCI
CompTIA Security+ or equivalent DoD 8140 Intermediate certification required
Certified Ethical Hacker
Cisco Certified CyberOps
Microsoft Certified: Security, Compliance and Identity Fundamentals
Experience and knowledge of PC MS Office/M365 applications & ability to work firsthand with customers
Experience in handling sensitive data for commercial and/or Government customers
Bachelors Degree in Computer Science, Information Technology, Cybersecurity, Network Engineering or equivalent with 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience
Active and current Secret with ability to obtain and maintain TS/SCI
CompTIA Security+ or equivalent DoD 8140 Intermediate certification required
Certified Ethical Hacker
Cisco Certified CyberOps
Microsoft Certified: Security, Compliance and Identity Fundamentals
Experience and knowledge of PC MS Office/M365 applications & ability to work firsthand with customers
Experience in handling sensitive data for commercial and/or Government customers
Preferred
Certified Information Systems Security Professional (CISSP)
GIAC Security Essentials (GSEC)
Certified Information Security Manager (CISM)
Certified Information Systems Auditor (CISA)
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Theodore Tanner
Chief Technology Officer
Recent News
MarketScreener
2025-12-16
2025-12-16
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